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Job description
Senior Software Engineer Genesys IVR & Conversational AI
Bedford, Kentucky, United States
Medical Insurance, Dental Insurance, Vision Insurance
Contractor | On-site
Job Description
We are seeking a Senior Software Engineer specializing in Genesys IVR and Conversational AI to develop and maintain intelligent customer interaction solutions. The role will involve designing IVR applications, integrating conversational AI capabilities, developing APIs, connecting voice platforms with enterprise systems, and improving automated customer journeys. The engineer will collaborate with product, AI, cloud, and contact-center teams to deliver reliable and scalable communication solutions.
Qualifications
Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.
Skills
Conversational AI
Voice and chatbot technologies
REST APIs
Microservices
Contact center technologies
Speech recognition and NLP concepts
Webhooks and system integrations
SQL and databases
CI/CD
Git
Troubleshooting and performance optimization
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.