About this opportunity
Rosterfy lists this Senior Solutions Consultant opportunity in denver, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join to apply for the Senior Solutions Consultant role at Rosterfy
Join to apply for the Senior Solutions Consultant role at Rosterfy
This range is provided by Rosterfy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$80,000.00/yr - $110,000.00/yr
About Rosterfy
Rosterfy is a global leading, end-to-end workforce engagement platform. We exist to connect communities to events and causes they are passionate about.
As winners of Australia's Fast Growth’ Sport-tech business in 2019, and included in the AFR BOSS Most Innovative Companies List for 2024 we are rapidly growing with clients across APAC, the USA, Asia and Europe.
Our SaaS platform powers many of the world's leading organizations (NFP’s, Local Government) & events including FIFA, The Super Bowl, Spartan Race, Starlight foundation and Habitat for Humanity.
With offices in Melbourne, Sydney, New York, Denver & the UK, we are a vibrant and passionate team driven to power workforce programs globally!
About the role:
We’re looking for a talented individual to ensure customers reach their desired outcomes through effective onboarding and relationship management. As a byproduct of these two, we are looking for someone who is experienced in project management, onboarding and technical pre-sales.
The Senior Solutions Consultant acts as a liaison between enterprise or complex Rosterfy customers and our internal teams, helping to deliver the best onboarding experience possible.
You will play an essential role in understanding complex client requirements, mapping them to our platform’s robust capabilities, and configuring solutions that deliver value.
You will quickly become a platform expert, using this knowledge to both deliver exceptional client solutions and contribute to the development of standardised learning materials. This role combines technical expertise, consultative skills, and a commitment to developing and sharing best practices to drive continuous improvement.
Key Responsibilities
Rapidly gain in-depth knowledge of the platform, becoming a go-to expert on its functionalities and configuration capabilities
Work directly with clients to understand and document their business objectives, detailed requirements and technical needs
Develop and deliver training sessions to ensure clients can understand and can effectively use configured solutions
Partner with the product team to address unique client needs that go beyond standard configurations.
Contribute to the standardisation of learning materials and best practices across teams and clients in the Professional Services and Delivery department
Provide technical platform lead skills including scheduling of client milestones, configuration of platform to agreed milestones and proactive reporting to both internal management and clients
Work with the global Rosterfy team as an expert in delivery
Develop and build strong relationships with key customer stakeholders
Required Skills and Experience
Experience in SaaS companies with client onboarding responsibilities
Leading SaaS implementations to customers
3 - 5+ Years in experienced customer facing roles in SaaS, IT departments, or Enterprise organisations
Excellent time management and organizational skills
Ability to handle a fast-paced environment with multiple clients
Exceptional oral and written communication skills and attention to detail
Technology related degree or equivalent experience
Nice to have
Experience in the NFP/Charity sector
Strong understanding of volunteering and workforce management
Have used Hubspot & Jira in previous roles
**Please note this is not a pre-sales role, core duties are focused on implementation.
Salary range for the role is $80-110 USD (dependent on experience)
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology, Training, and Customer Service
Industries
Software Development, IT System Custom Software Development, and Technology, Information and Media
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Worksite address
denver, CO, 80285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.