Senior Specialist, Order-to-Cash

Job description

Posting Type

Remote/Hybrid

Job Overview

The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Billing Specialist is a key contributor to the OTC team, responsible for the accurate and timely preparation of customer invoices, contract processing, and billing documentation across a broad range of product lines and billing models. This role serves as an owner of critical billing queues, standard operating procedures, and key customer accounts, while also supporting cross-functional projects. Job Description and Requirements

Process the full range of contracts across all product linesfor a global customer base ofboth direct and indirectcommercial and government contracts

Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions, and hybridandtransition models

Execute month-end and mid-month billing cycles across all product lines, includingSaaS, license, and services, for both new business, addons/adjustments, andrenewals

Assist withthe Finance Queue and Salesforce billing tickets, ensuringtimelyresolution of billing inquiries and issues

Managecustomer usage commit balance,license extensions,andnew license requests

Maintain and update Billing SOPs, andassistwith team onboardingandtraining

Identifyand drive opportunities to improve billing process efficiency, including the adoption of AI tools and automation to reduce manual effort and increase accuracy

Leadorassistwithbilling-related project work includingtesting related topricing changes/billing methodologies, new product launches, and process improvements

Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations

Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient andaccuratetransaction processing, and continually evolve the order-to-cash cycle in a high-growth environment

Support ad-hoc projects, periodic external audits, and cross-functional initiatives

Be part of a global team with a strong focus on teamwork, support, and guidance acrossalllevels

Requirements

5+years ofinvoicing and billingexperience, preferably with SaaS products,usage-based billing models, and a global-customer base

Proficiencyin financial software,largeERP systems,billingand revenue management software and tools, preferably experience withZuora,Salesforce,and Workday

Historyof implementing process improvements,leveragingtechnology and tools

Advancedknowledge of Microsoft Office tools

Emphasis onteamwork and collaboration,including monitoring and addressing tasks acrossmultiple participants

Highly organizedanddetail-oriented with experience managing multiple priorities and deadlines in a fast-paced environment

Stronganalytical and problem-solving skills

Effective communicator with excellent verbal and written communication skillswithability topositivelycollaborate with cross-functional teams and senior leadership

Prior experience in a high-growth SaaS, software, or technology-related companyis a plus

Bachelor's degree in Business, Finance, or Accounting preferred

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$60,000 and $90,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Accounts Receivable (AR), Billing, Communication, Customer Service, Data Entry, Enterprise Resource Planning (ERP) Systems, Invoices, Microsoft Excel, Payment Processing

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.