About this opportunity
Allied Business Solutions lists this Senior Systems & Network Engineer opportunity in boise, Idaho. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Systems & Network Engineer is a highly skilled Tier 3 Technician to serve as the top escalation point for our helpdesk and NOC teams. This is an onsite position and requires the employee to work from our Boise, Idaho location. This role is for a deep technical expert who thrives on solving complex, ambiguous problems that Tier 1 and Tier 2 staff cannot resolve. You will own the hardest tickets, drive root cause analysis, and play a key role in mentoring junior staff and improving our technical processes.
Key Responsibilities
Serve as the final escalation point for complex infrastructure, networking, and systems issues
Perform root cause analysis and document findings to reduce repeat incidents
Design, implement, and support advanced solutions across networking, server, and cloud environments
Lead troubleshooting of enterprise-level issues involving multi-vendor environments
Collaborate with vendors and third parties on escalated cases and hardware/software issues
Contribute to internal knowledge base articles, runbooks, and technical documentation
Mentor Tier 1 and Tier 2 technicians through knowledge transfer and hands-on coaching
Participate in architecture and engineering discussions for new client deployments or infrastructure changes
Support change management processes and assist with after-hours maintenance windows as needed
Required Qualifications
5+ years of hands-on experience in IT infrastructure support or systems/network engineering
Advanced troubleshooting skills across the following:
Networking: Firewalls (Fortinet, Cisco, Palo Alto, SonicWall), switching, routing, VPNs, VLANs, Wi-Fi
Windows Server: Active Directory, Group Policy, DNS, DHCP, DFS, RDS
Virtualization: VMware vSphere/ESXi or Microsoft Hyper-V
Microsoft 365: Exchange Online, Teams, SharePoint, Intune, Conditional Access
Experience with backup and disaster recovery solutions (Veeam, Datto, Acronis, or similar)
Strong diagnostic and analytical skills with the ability to work independently on complex problems
Excellent written communication for documentation and ticket notes
Preferred Qualifications
CCNP, MCSE, VCP, or equivalent advanced certifications
Experience in an MSP or multi-client support environment
Exposure to Azure or AWS (IaaS/PaaS administration, not just SaaS)
Scripting/automation experience (PowerShell strongly preferred)
Familiarity with SIEM tools, endpoint security, and basic cybersecurity concepts
Experience with RMM tools (ConnectWise Automate, NinjaRMM, Kaseya, etc.)
Experience leveraging AI tools in a technical context — prompt engineering, AI-assisted troubleshooting, automation with LLM APIs, or deploying/managing local AI models
Active homelab practice — candidates who self-host, test new technologies, and experiment outside of work hours bring a level of curiosity and depth that translates directly to this role
Other Requirements:
Physical demands include sits, squats, bends, lifts and moves during working hours.
Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives.
This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
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Worksite address
boise, ID, 83708, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.