About this opportunity
infinIT.us lists this Senior Systems & Network Engineer - MSP opportunity in cleveland, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the role
Must currently reside within a 30-mile commuting radius of Cleveland, OH or Warren, OH. This position is not remote and does not offer visa sponsorship.
infinIT is seeking a Senior Systems & Network Engineer who enjoys solving complex technical problems and being the highest-level escalation point. This role is designed for a highly capable engineer who is strong in Windows Server environments and comfortable working across networking, virtualization, and cloud technologies.
You will serve as a senior technical resource within our Service Delivery team, leading escalations, supporting infrastructure projects, and mentoring other engineers. This position requires strong troubleshooting skills, ownership of technical challenges, and the ability to work complex issues to completion.
The Senior Systems & Network Engineer works closely with the Service Delivery Manager and helps strengthen the technical capabilities of the entire Service Delivery team through mentorship, guidance, and technical leadership.
What Success Looks Like in This Role
Complex infrastructure issues are resolved efficiently
Infrastructure projects are planned and executed successfully
Junior technicians grow through mentorship and technical guidance
Client environments become more stable, secure, and well-documented
Key Responsibilities
Technical Leadership
Serve as the primary escalation point for complex systems and network issues
Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments
Take ownership of critical issues and ensure they are resolved completely
Systems & Infrastructure Engineering
Design, implement, and support Windows Server environments across client networks
Manage virtualization platforms, including Hyper-V and VMware environments
Support Microsoft 365 cloud services
Networking
Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti
Troubleshoot routing, switching, VPN, and connectivity issues
Project Engineering
Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations
Work with vendors and manufacturers to troubleshoot issues and implement solutions Telephony Systems
Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone
Documentation & Standards
Maintain accurate documentation within our documentation platform
Contribute to technical standards and best practices across client environments
Technical Experience
Required
5+ years in Windows Server/network engineering, ideally in an MSP or SMB IT environment
Experience with Microsoft 365
Experience with Hyper-V and VMware virtualization
Preferred
Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking equipment
Experience supporting VoIP systems
Experience working in a Managed Services Provider (MSP) environment
Experience with Azure infrastructure
Experience with ConnectWise and Datto RMM is a plus
Experience using AI-assisted tools for scripting, documentation, or troubleshooting workflows
Certifications (Preferred but Not Required)
CompTIA Network+, Security+
Windows Server
Office 365
Cisco CCNA
SonicWall SNSA, SNSP, or SMAA
Equivalent real-world experience is valued as highly as formal certifications.
The Kind of Person We’re Looking For
We’re looking for someone who takes pride in solving difficult problems and seeing technical work through to completion.
The right candidate:
Enjoys tackling complex technical challenges
Takes ownership of issues instead of passing them along
Will mentor junior technicians and support team development
Works collaboratively and contributes to a positive team culture
Communicates clearly with both technical staff and clients
Is comfortable engaging vendor support and researching solutions when needed
This role will play an important part in shaping the future of service delivery.
Work Environment
This is an onsite role based in our Cleveland office and/or our Warren office. While most work is performed from the office, occasional travel to client locations will be required.
Benefits
Medical, Dental, and Vision insurance
401k plan
Mileage reimbursement for travel to customer sites
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Worksite address
cleveland, OH, 44101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.