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Job description
TotalCareIT is a growing Managed Services Provider based in Melbourne, Florida. We work with a broad client base and look for passionate IT professionals who want to grow with us.
Position Overview
The Senior Systems & Network Engineer will assist and support the IT infrastructure for our technology-driven clients throughout Brevard County. The role requires strong customer service, a well-rounded technical background, business intuition, excellent communication and professionalism.
Responsibilities
Provide positive and exceptional customer service to clients and staff.
Take direction and constructive criticism with a positive “can do” attitude.
Communicate effectively via phone, email and service ticketing system.
Document time, client IT environments, applications and resolution steps in our document management system.
Collaborate with team members to resolve IT issues and elevate when needed.
Pay attention to detail and complete tasks per defined processes.
Design, scope, plan, and execute complex technology projects professionally and timely.
Ensure all Service Level Agreement targets are met.
Provide after‑hours customer support on a rotating basis.
Travel to client sites as required.
Learn and uphold our company’s world‑class service delivery practices.
Maintain a flexible, creative, and fun attitude.
Qualifications
At least 5 years of hands‑on experience managing business‑class network infrastructure.
One or more relevant technical certifications.
Technical Experience
Remote management and troubleshooting of Microsoft Server OS.
Administration of Entra, Active Directory and Group Policy.
PowerShell scripting proficiency.
LAN/WAN network connectivity troubleshooting.
Hyper‑V configuration and management.
Fortinet firewall configuration and troubleshooting.
Network switching configuration and troubleshooting, including VLANs.
Backup and disaster recovery experience with Datto.
Datto RMM and other remote management tools.
Key Soft Skills
Strong communication skills.
Excellent customer service.
Passion for documentation, standards and process.
Lives and dies by checklists.
Benefits & Compensation
Competitive salary commensurate with experience.
Unlimited reimbursement for continued education in technology.
Professional advancement roadmap discussed and tracked quarterly with manager.
We are an Equal Opportunity employer. Please apply here; no calls or emails.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.