About this opportunity
ORBITZ lists this Senior Technical Account Manager opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Technical Account ManagerAt Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.As a Senior Technical Account Manager working within the Partner Success team, you will join a growing team delivering travel solutions for large partners. Working closely with business, product, and technology teams, you'll be responsible for driving key initiatives to support the growth of Expedia Group. Bring your experience, creativity, communication and collaboration skills and join us as we continue to reinvent travel.In this role you will:Manage the product roadmap and technical aspects of Expedia Group's relationship with strategic, enterprise partners, partnering with Commercial Account Managers to serve as the primary technical point of contact for a set of partners and to identify growing technical opportunitiesDefine partner product strategy and own prioritization, execution, and delivery with UX, Development, and other stakeholders, contributing to the feature roadmap across B2B products and technology teams and extending product capabilities to grow the travel business through existing partnershipsServe as a technical expert on the platform, applying knowledge of the company's full range of offerings to meet partner needs and design products that can be built with Expedia Group technology. Use compelling rationale and the other party's perspective to influence others, resolve deadlocks, and achieve favorable outcomes in negotiationsAdvocate for partners with business, product, and development teams within B2B and across Expedia GroupProgram manage roadmap initiative execution, monitoring progress against milestones, timelines, specifications, and requirements, and providing relevant updates to multiple stakeholders on progress and schedule changes while proactively managing risk and leading mitigation planningBuild productive relationships with internal teams and external partners to drive feature delivery by supporting new partnership opportunities, from technical sales consultation to new partner implementationsAssess bottlenecks in work processes to streamline workflows, using AI to automate processes, increase efficiency, and deliver prototypes and status reports, coordinating with team members to execute new approaches and analyzing the impact of process changes through dataCreate clear, concise, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages) tailored to the audience's needs and comprehension level, limiting or explaining technical languageExperience and qualifications:You have 7+ years of relevant work experience in the technology sector, including experience in technical account management, technical product management, or technical program managementYou have consistent, demonstrated experience in partner-facing roles, leading the technical relationship with strategic partnersYou have strong critical thinking skills and experience leading highly complex products and programs through product strategy, development, and deliveryYou have deep technical expertise in platforms and the software development lifecycle, with the ability to design products that can be built with company technologyYou have hands-on experience using AI to automate processes, increase efficiency, and accelerate delivery, such as building prototypes and producing status reportsYou have a consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic and sophisticated environmentYou possess strong customer focus, excellent problem-solving and analytical skills, demonstrating success in growing business partnerships by identifying product and technical opportunities, building a business case for them, and executingYou have evangelized and articulated innovative technology for both technical and non-technical parties, including senior leadershipYou have built and maintained strong internal and external working relationships across business, commercial, and technical teams, and influenced stakeholders without direct authorityYou have a bachelor's degree in engineering, computer science, business, or a related technical field, or equivalent professional experienceYou have high energy and a positive outlook, with the passion to build a better product at every opportunityYou have knowledge of the travel industry and previous experience with travel technology products and operations (preferred)
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.