About this opportunity
Omnissa, LLC lists this Senior Technical Account Manager opportunity in mountain view, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description:
We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance-into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values-Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value-we're growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we'd love to hear from you.
What is the opportunity?:
As a Technical Account Manager (TAM), you will serve as the leader and customer facing liaison to ensure successful implementation of Omnissa's Product Solutions and Services, to ensure that our customers serve as a positive reference, advance their use cases and utilization of Omnissa software, and continue their standardization on Omnissa technology.
Additionally, you will become the customer's single point of contact into all of Omnissa, becoming a Trusted Advisor in your account. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.
TAMs interact with multiple levels within a customer account (C-Level, Managerial, and Technical Teams.) The TAM role requires an ability to communicate clearly and concisely at all levels within your account(s). TAMs assist customers with immediate advice, while also helping customers develop their strategy and technology roadmaps, aligning to business outcomes and objectives.
TAMs help customers understand what they may need evolving, upgrading, scaling up, and scaling.
The strategy and technology needs are accompanied by considering the customer's IT staff is ready to grow. Here's more:
Provide project leadership for the customer's major Omnissa initiatives. This would include project management functions and solutions architecting functions
Manage cross-functional Omnissa project teams, which could consist of Omnissa account teams, professional services consultants and architects, product development and engineering, marketing, and support staff
Design and develop innovative solutions to customer requirements and business objectives, with assistance from our internal engineering group and consulting architects as required
Maintain current functional and technical knowledge of the entire Omnissa suite of products
Manage and drive competing requests across simultaneous client engagements
Provide clear and constructive product feedback to Omnissa Product Management teams based on customer requirements
Help to document best practices in developing, deploying, and optimizing Omnissa solutions
Function as a front-line technical resource for "best practice" and informal customer questions
Advocate on customer's behalf to help drive ROI
What will you bring to Omnissa?
Strong technical background in End User Computing and Cloud Infrastructure (Technical certifications preferred)
Experience with Omnissa's Solutions including but not limited to Horizon and Workspace One
Use professional concepts and company objectives to resolve complex issues in creative and effective ways
Able to conduct presentations to c-suite level customer stakeholders as well as engaging technical leaders
Capable of organizing, planning and running workshops and executive level meetings with customer technical, business and managerial staff
Actively keeps track of business and technological trends seen in market (through journals, tech. communities, etc.)
Additional Requirements (to be modified)
At least 5+ years' experience in customer-facing positions in a consultative, advisory, or architectural role
Experience with SaaS model and methodology
Strong technical background, with previous experience in End-User Operating Systems, VDI and mobile device management, specifically Horizon and WS1 platforms.
Strong analytical skills regarding technical and project management issues
Ability to manage multiple customers across diverse environments
Strong understanding of strategic sales process
Strong organizational skills with an ability to manage competing client demands
Ability to interact and communicate with Customer CxO, Engineering, and Administrator-level personnel
Excellent communications both verbal, written, interpersonal, and presentation skills
Ability to travel up to 10 percent of the time, including international at times
Ability to speak Spanish, English and Portuguese
B.S. or B.A., legacy VCP-DT or OCP will be highly regarded
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Worksite address
mountain view, CA, 94039, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.