Senior Technical Account Manager

Job description

Cohesity is the leader in AI‑powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on‑premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

Want to join the leader in AI‑powered data security?

The Technical Account Management team at Cohesity are on a mission to help our clients in the Nordic regions to achieve limitless value from our products.

English fluency required with Danish or Swedish fluency preferred (effective English business language communication and skills needed for typical business communication such as presentations, negotiations, meetings, technical customer conversations, socializing, correspondence, and report writing).

How you'll spend your time here

The Cohesity Technical Account Manager (TAM) Service helps ensure enterprise customers get the highest possible value from their Cohesity investment. The Cohesity TAM leads all aspects of the post‑sales customer experience including technical issues and customer adoption to grow accounts.

Demonstrates deep understanding of the customer’s organization, industry, and business to build trust and drive product adoption

Proactively showcases Cohesity’s features and services to anticipate customer needs and improve utilization

Identifies upsell opportunities by staying informed about developments in the customer’s environment

Offers technical guidance on appropriate release strategies and deployment models

Onboards new customers and serves as an early‑stage educator for client representatives

Builds relationships between customers and Cohesity support teams to ensure smooth collaboration

Independently resolves complex customer issues and engages cross‑functional teams when needed

Investigates customer needs using tools such as surveys and reviews, and advocates for those needs internally

Collaborates with solution architects, product managers, and other technical experts to resolve complex scenarios

Owns and tracks the customer roadmap, ensuring strategic goals are aligned and delivered

Develops and manages Get Well Plans, acting as a central coordinator to resolve escalations and drive account health

Maintains customer success tools in accordance with internal processes—updating touchpoints, health scores, QBRs, and follow‑up actions

Positions and coordinates delivery of Customer Success valued services

Skills you bring

Technical

Strong problem‑solving skills with a proactive mindset—able to identify potential issues early and seek guidance

Recognizes data patterns and trends, building persuasive business cases when needed

Intermediate understanding of data management (collection, storage, processing, analysis)

Intermediate understanding of data governance, quality, and security principles

Familiarity with data center infrastructure

Deep understanding of product functionality to confidently advise and support customers

Proficient at assessing technical issues and project managing cross‑functional efforts to resolution

Customer Focus

Proactively identifies and addresses customer needs

Takes initiative in owning customer problems and updates all stakeholders regularly

Collaboration

Strong team player who builds a spirit of cooperation and inclusivity

Provides and accepts help readily and creates an environment that enables team success

Secures resources and support for others and leads by example

Understands how to motivate teammates and remove productivity barriers

Adaptability & Flexibility

Willing to try new approaches and discontinue unproductive tasks with managerial alignment

Works independently with minimal supervision and adapts to new tasks with ease

We'd love to talk to you if you have many of the following

8+ years of experience across at least two domains: Data Protection, Virtualization, Storage, Backup, or Cloud Computing

Experience managing complex technical escalations and guiding them to resolution

Confidence addressing product‑related queries and leading technical discussions

Proven ability to onboard and train customers to maximize product value

Comfortable gathering customer feedback to influence product development

Skilled in monitoring capacity, usage, and trends

Experience leading regular business reviews and customer meetings

Ability to suggest upgrades or enhancements that align with customer needs

Proficient in Root Cause Analysis (RCA) documentation

Adept at partnering with cross‑functional teams (Sales, Support, Renewals, PS, etc.) to improve customer outcomes

Flexible and responsive to changing customer demands, including occasional off‑hours support

The ability to travel up to 25% as needed for customer visits and internal meetings

TAM does not

Drive pre‑sales activities

Own quota and is not directly responsible for closing deals

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Equal employment opportunity employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or for assistance.

In‑office expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty‑five (45) minute average travel time) work out of our core offices 2‑3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.