About this opportunity
Search BizAthletes lists this Senior Technical Customer Success Manager opportunity in workfromhome, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Technical Customer Success Manager
We’re hiring a Senior Technical Customer Success Manager to join a fast‑growing SaaS company recognized for usability, customer loyalty, and momentum. If you thrive at the intersection of technology, relationships, and outcomes, this role will make your impact visible and rewarded.
Base pay range
$120,000.00/yr - $150,000.00/yr
Benefits
Year 1 Earnings Potential: $100,000 – $120,000+
Retirement Plan (401k Match / IRA Options)
Fully Remote Role
Best‑in‑Class Vacation, PTO & Sick Time
Company Gift Contests & Recognition Programs
High Performer – 2025
Users Most Likely to Recommend – 2025
Easiest to Use – 2025
Responsibilities
Own and maintain long‑term client relationships
Lead technical onboarding, implementations, and integrations
Educate customers on product capabilities and best practices
Manage client reporting, account data, and success metrics
Serve as a trusted advisor across technical and business stakeholders
Identify and support upsell and cross‑sell opportunities
Qualifications
4+ years in the SaaS / software industry
4+ years as a Technical Customer Success Manager
4+ years leading technical implementations or integrations
Experience managing multiple client accounts simultaneously
Strong reporting, documentation, and organizational skills
Strong work ethic with an ambitious, positive mindset
Work with a product customers genuinely love
High‑impact role with ownership and visibility
Remote‑first culture with real flexibility
Leadership invested in growth, promotions, and pay increases
A company winning in the market—not trying to catch up
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Consulting and Information Technology
Industries
Software Development
Benefits (inferred)
Medical insurance
Vision insurance
401(k)
Tuition assistance
Student loan assistance
#J-18808-Ljbffr
Worksite address
workfromhome, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.