About this opportunity
ATS Companies lists this Senior Technical Support Engineer-Networking opportunity in renton, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Established in 1986, ATS Automation is the leading provider of energy management services, automated control systems, critical airflow solutions, and building systems integration. We aim to be the market leader in excellence in building technologies by providing the industry’s best teams, engineered solutions, service support, and products.
At ATS, we custom engineer and install building automation systems to optimize buildings’ mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel.
Headquartered in the Pacific Northwest, with 14 offices and growing across the United States, we support and manage complex building automation and controls projects across the country and abroad. We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and who possess an exceptional work ethic and initiative.
ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure and we take pride in our employees’ ability to grow their career and find long-term success at ATS.
The IT Engineer is a member of the ATS IT engineering (DevOps) team and is responsible for designing, building, securing, and maintaining the infrastructure that supports ATS offices, business units, and job sites across the country. The IT Engineer serves as the escalation point for the IT Support team, owns scheduled preventative maintenance, delivers infrastructure projects from planning through handoff, and identifies initiatives that expand the department’s capabilities and efficiencies.
Monitor system and network health and performance, and address issues before they affect users
Manage user accounts, groups, and access permissions
Ensure compliance with company policies, security standards, and industry regulations
Specify, order, install, and configure hardware and software, including PCs, servers, switches, and routers
Identify, propose, and implement projects that improve efficiency and expand the department’s capabilities
Administer server and virtualization infrastructure (Windows Server, Hyper-V), including capacity planning and identifying and retiring unused or unmanaged systems
Manage backup and recovery systems, monitor job health and storage capacity, and contribute to disaster recovery and business continuity planning
Plan and deploy IT for new offices, office moves and tenant improvements, server rooms, and temporary job-site trailers, including internet circuits, cellular gateways, network equipment, phones, printers, and physical security systems (access control, cameras, intercoms)
Support security operations, including endpoint protection, log monitoring, vulnerability remediation, certificate lifecycle management, privileged account management, and review of firewall/VPN requests that could expose ATS or customer networks
Assist with customer security questionnaires, third-party assessments, and cyber insurance reviews
Serve as the escalation point for the IT Support team, troubleshooting and resolving complex technical issues
Create and maintain process guides and knowledge base articles so Support staff and field employees can follow established standards
Proficiency with Windows desktop and server operating systems and Active Directory
Ability to work independently with minimal supervision and collaboratively as part of a team
Strong understanding of TCP/IP networking, including VLANs, firewalls, VPN, and wireless
Solid understanding of computer hardware, peripherals, and mobile devices
Working knowledge of Microsoft Office applications, databases, and remote support tools
Experience administering Microsoft 365, Entra ID, and Intune
Experience with Cisco Meraki or similar enterprise network equipment
Experience with virtualization (Hyper-V or VMware), storage, and enterprise backup solutions
Follows change management practices, including testing changes in a limited scope before broad rollout
Familiarity with building automation and OT systems (e.g., This position works primarily in an office environment with extensive use of a computer and IT peripheral equipment. Work may also take place in server rooms, construction areas, and job-site trailers, and may include installing and racking network and server equipment and lifting equipment weighing up to 50 lbs.
Full-time, exempt
Typical Monday – Friday, 8 AM to 5 PM Pacific Time
requires occasional travel to other ATS offices and job sites for new office setups, server room work, and on-site support
Associate degree or higher in information technology or a related field, or an equivalent combination of education, experience, and certifications
Associate degree or higher in information technology or a related field, or an equivalent combination of education, experience, and certifications
ATS is an equal opportunity employer and we are committed to complying with all federal, state, and local laws providing equal employment opportunities. When making hiring and employment decisions, we do not discriminate based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, marital status, pregnancy, age, military service, military or veteran status, physical or mental disability, medical condition as defined under state and federal law, or any other legally protected category.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.