Job description
What You Will Be Doing
We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team.
What You Need for this Position
Excellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems
Linux/Unix triage skills
Networking triage skills (networking, and networked storage technologies)
Scripting (e.g. shells, Bash, Perl, Python)
Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)
BA/BS in Computer Science or Technology preferred (or equivalent work experience)
What's In It for You
3 weeks Vacation/PTO
6 days of sick time
Medical
Dental
Vision
non-matching 401k
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.