About this opportunity
C2 Essentials lists this Senior Technical Support Manager opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Technical Support ManagerThe Senior Technical Support Manager provides technical support and lead subordinates in support of engineering and technical tasking for the DDG(X) ship acquisition Program Office. Tasking includes:Leads technical support teams to resolve complex customer issuesImproves Support ProcessesManage EscalationsMentoring, hiring, training, and setting goals for technical support personnelServing as the escalation point for critical issues, conducting root cause analysis (RCA), and implementing preventative measuresDeveloping and implementing support strategies, tools, and best practices to improve efficiencyEnsuring high levels of customer satisfaction (CSAT) and managing high-priority client relationshipsMonitoring key performance indicators (KPIs) such as ticket volume, resolution time, and quality metrics to guide decision-makingPartnering with Product and Engineering teams to address recurring bugs and improve product qualityCompensation is anywhere from 125k to 160k annual salary based on experience.Required QualificationsMust possess an active Department of Defense Secret clearanceMaster's degree Electrical Engineer, PHD in Electrical Engineering, MBAMinimum 15 years' experience with DoD acquisition processes, in DoD/Navy program management, Industry or Government technical management, or Industry or Government business managementDesired QualificationsMinimum 15 years' experience in/with electric power generation, electric power distribution, electric power conversion, control system development, computer software and hardware design and implementation, circuit analysis, magnetics, and/or fiber optics. Experience should be in conceptual and detailed design and multi-functional facilities and support systems for test and evaluation of submarine or surface ship structural configurations, machinery, and/or component designs in model and full scale.C2 Essentials, Inc. is an Equal Opportunity Employer.
Worksite address
washington, DC, 20001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.