About this opportunity
SRG lists this Senior Technical Support Specialist opportunity in clinton, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking an experienced Senior Technical Support Specialist to provide hands-on end-user support in a fast-paced manufacturing environment. This is an immediate hiring need and a long-term contract-to-hire opportunity supporting a large, complex user base.
Key Responsibilities
Provide Tier II/III end-user support for a global workforce and onsite.
Troubleshoot and support Windows 11, desktop/laptop hardware, iOS devices, iPads, and iPods.
Manage and document incidents, requests, and resolutions through ServiceNow.
Support network-connected devices and end-user computing environments.
Assist with device ordering, deployment, refresh cycles, and end-of-life hardware projects.
Provide Audio/Visual support for conference rooms, town hall meetings, and collaboration technologies.
Support Microsoft Teams and Logitech video conferencing solutions.
Travel between site buildings as needed, and provide occasional on-call support during approved outage situations.
Qualifications
5+ years of technical support experience in a complex enterprise environment.
Demonstrate proven experience supporting across multiple technologies.
Strong hands-on experience with Windows 11 and end-user hardware support.
Manufacturing experience preferred, ideally within a regulated environment.
Associate's or Bachelor's degree preferred.
Certifications preferred, including CompTIA (required preference), Networking certifications, and ITIL.
Experience with ServiceNow ticket management is highly preferred.
Must live within a reasonable commuting distance of the work site.
Dependable attendance and punctuality required; schedule begins at 7:30 AM with an 8.5-hour shift including lunch.
This role is ideal for a customer-focused IT professional who enjoys hands-on support, project work, and driving a high-quality end-user experience.
Worksite address
clinton, IN, 47842, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.