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Job description
About The Role
We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.
In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.
The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.
This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.
Responsibilities
Supervise teleoperation teams across multiple shifts
Coordinate robot operations and deployment schedules
Monitor operational KPIs and productivity
Ensure compliance with safety and quality standards
Escalate technical issues and coordinate resolution
Train and mentor new teleoperators
Support customer-facing robotics deployments
Produce operational reports and performance summaries
Requirements
Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
Experience leading operational teams
Strong troubleshooting and decision-making skills
Excellent communication and reporting abilities
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Worksite address
watertown, MA, 02472, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.