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Job description
Senior User Experience (UX) Specialist
FATHOM LLC is a professional services company that helps organizations maximize the value of their software investments. We work at the intersection of technology, people, and mission, helping organizations improve user experience, adoption, workforce readiness, and the long-term value technology delivers.
We are seeking an experienced Senior User Experience (UX) Specialist to support a high-visibility federal software modernization and user advocacy initiative. This individual will help establish repeatable, user-centered approaches to understanding operational needs and translating them into practical improvements to software products and the broader product delivery lifecycle.
What You'll Do
Lead user research, stakeholder interviews, discovery sessions, needs assessments, and usability evaluations across complex enterprise applications.
Develop personas, user journeys, workflow maps, and other research artifacts that identify user needs, pain points, and opportunities for improvement.
Translate qualitative and quantitative research into actionable findings, product requirements, backlog inputs, and recommendations.
Assess current UX practices and help establish repeatable UX standards, processes, templates, and toolkits.
Facilitate workshops and working sessions with end users, product teams, developers, business stakeholders, and government leadership.
Evaluate representative applications and workflows to validate the practicality and effectiveness of proposed UX approaches.
Champion user advocacy throughout the software product lifecycle and help ensure technology decisions remain aligned with operational and mission needs.
Collaborate closely with program management, learning and enablement, product, and technical teams.
What We're Looking For
7+ years of progressive experience in UX, user research, human-centered design, service design, or a related field, including experience operating at a senior or lead level.
Demonstrated expertise in user research, journey mapping, usability testing, workflow analysis, requirements definition, and stakeholder facilitation.
Experience working with complex enterprise software, digital modernization programs, or technology-enabled transformation initiatives.
Ability to synthesize complex information and translate research findings into clear, actionable recommendations.
Strong written, verbal, facilitation, and executive communication skills.
Experience collaborating with multidisciplinary teams including product managers, developers, business analysts, trainers, and operational users.
Bachelor's degree in UX, Human-Computer Interaction, Design, Psychology, Information Systems, or a related discipline, or equivalent professional experience.
Preferred
Experience supporting federal government or mission-driven organizations, Section 508/accessibility practices, software modernization, product management, or organizational change and adoption initiatives.
Additional Requirements
Candidates must be able to satisfy applicable client background, suitability, credentialing, and facility-access requirements and be able to travel periodically to Kearneysville, West Virginia and other customer locations as required.
Equal Opportunity Employer
FATHOM LLC is an Equal Opportunity Employer. We value diverse experiences, perspectives, and backgrounds and make employment decisions based on qualifications, merit, and business needs.
Worksite address
kearneysville, WV, 25430, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.