About this opportunity
Charles Schwab lists this Senior User Experience Designer opportunity in roanoke, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Your opportunity
nAt Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
nWe believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
nApplicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
nWe are seeking a Senior User Experience Designer (individual contributor) to help shape the future of Schwab's Client Central platform and the broader ecosystem of tools that reps rely on every day. Client Central is a legacy enterprise platform used by more than 15,000 Schwab employees each day to support cashiering, client servicing, and other business-critical capabilities. Key areas of focus for this role include transformational workstreams such as Broker-Dealer Modernization, Client Central Reimagined, and other highly strategic initiatives that modernize how reps serve clients across sales, service, and advice workflows.
nYou will translate complex business challenges into intuitive, scalable, and user-centered solutions across complex, data-dense workflows that connect client information, service interactions, relationship context, and rep tools. Your work will help advance Schwab's modernization strategy by reducing friction, improving efficiency, and creating a more coherent experience across Client Central, related platforms, and the broader representative ecosystem - enabling reps to serve clients with greater confidence, speed, and effectiveness.
nWhat you are good at:
nDesign Consulting
nnnFacilitate collaborative design sessions including sketching and ideation
n
nnLead design reviews and drive decisions
n
nnCreate design solutions with a multi-faceted team, considering how sales, service and advice channels work together
n
nnModel and strengthen consistent design practices across partner teams
n
nnUse iterative design, research, and testing to reduce risk and improve outcomes
n
nnVisualize ideas clearly through sketches, diagrams, wireframes, or prototypes, and provide the appropriate level of documentation
n
n nDesign Expertise and Execution
nnnTake a systematic approach to designing interfaces, ensuring consistency across experiences
n
nnConduct the primary design activities, create deliverables, and conduct QA at an expert level
n
nnParticipate in and support research efforts
n
nnCommit to improving our process and methods with an emphasis on both effectiveness and efficiency
n
n nDesign Management
nnnSet expectations with the project team and prioritize activities
n
nnCreate and maintain design schedules
n
nnCommunicate status and agreements with project team
n
nnReview work with UX managers, keep them updated on project status and escalate items appropriately
n
n nTeamwork, Collaboration and Engagement
nnnCollaborate with Product Owners, Solution Architects, and other stakeholders to craft solutions that meet business objectives and user needs
n
nnEvaluate feedback, reconcile competing constraints, and guide the team toward evidence-based decisions
n
nnAdapt your approach as research, business priorities, and technical constraints evolve
n
nnPassionate about the team, our mission, and the needs of our partners and users
n
nnEnthusiastic about solving complex problems
n
n nWhat you have
n*On your resume, please include a link to a digital portfolio of your relevant work; make sure to include any passwords required. Your portfolio should show how you solve product experience problems, work within established patterns, and bring interaction design, visual clarity, and user needs together across digital touchpoints. We are especially interested in the problem you were solving, the role you played, the decisions you made, and the impact of the work.
nRequired Qualifications:
nnnBA/BFA degree
n
nnMore than 5 years of design experience on digital products in a financial services environment, with in-depth understanding of technology applications, business architecture, client and representative experience, and project management
n
nnBackground or demonstrated comfort working in enterprise environments, business and IT strategy, Agile, Lean, process design, program management, customer relationship management processes, and related technologies
n
nnOutstanding verbal and written communication skills with demonstrated ability to communicate effectively with all levels of the organization
n
nnDemonstrated ability to communicate design rationale that connects user needs, business objectives, and technical feasibility
n
nnExperience applying AI tools and/or emerging spec-driven development practices to accelerate design exploration, prototyping, documentation, and delivery is a plus, including tools such as Figma Make, Figma Agent, Copilot, VS Code, and other AI-enabled workflows
n
n nPreferred Qualifications:
nnnComfort in a dynamic and fast-moving work environment, with a positive attitude and strong work ethic
n
nnSelf-starter with outstanding organizational skills, able to track and manage multiple projects
n
nnExperience designing within or contributing to design systems, especially in complex enterprise environments
n
nnGood understanding and/or experience with financial services regulations
n
nnKnowledge of Salesforce ecosystem
n
nnKnowledge of Schwab products, services and support systems
n
nnKnowledge of Agile methods and processes
n
n nIn addition to the salary range, this role is also eligible for bonus or incentive opportunities.
nWhat's in it for you
nAt Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility ( approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
nWe offer a competitive benefits package ( that takes care of the whole you - both today and in the future:
nnn401(k) with company match and Employee stock purchase plan
n
nnPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
n
nnPaid parental leave and family building benefits
n
nnTuition reimbursement
n
nnHealth, dental, and vision insurance
n
n nWhat's in it for you:
nAt Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
nWe offer a competitive benefits package that takes care of the whole you - both today and in the future:
n401(k) with company match and Employee stock purchase plan
nPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
nPaid parental leave and family building benefits
nTuition reimbursement
nHealth, dental, and vision insurance
nSchwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .
Worksite address
roanoke, TX, 76299, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.