About this opportunity
EBSCO Information Services, Inc. lists this Senior User Experience Researcher opportunity in ipswich, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
We are seeking a Senior User Experience Researcher to advance the usability, accessibility, and scholarly effectiveness of our research platforms. This role focuses on understanding how students, faculty, librarians, and researchers engage with academic content, discovery systems, and digital research workflows. You will design and lead research studies that inform product strategy and drive evidence-based improvements for higher education and library tools worldwide.
This is a remote position is U.S.-based only (excluding U.S. territories).
Your Opportunity
What You'll Do
Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle
Translate complex research findings into clear, actionable insights and recommendations
Partner with UX designers, product managers, and stakeholders to influence product direction and strategy
Advocate for user-centered design principles and research best practices across teams
Conduct usability testing, interviews, surveys, and field studies
Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks
Advocate for accessibility, inclusivity, and equitable access to information in all research efforts
Your team: You will be welcomed as a member of the User Experience Research & Design team. Our team enjoys the flexibility and greater work life balance working remotely offers. You’ll have the resources, tools, training, and support needed to succeed as a Senior UX Researcher and grow your career at EIS.
About You
5+ years of experience in UX research, human-computer interaction, or a related field
Strong foundation in both qualitative and quantitative research methods
Experience translating ambiguous problem spaces into clear research direction
Experience working in cross-functional product teams
Excellent communication and storytelling skills
A diverse portfolio that demonstrates impact across complex problem spaces
What sets you apart
Advanced degree (Master’s or PhD) in Human-Computer Interaction, Library and Information Science, Psychology, Education, or a related field
Experience conducting research with academic, library, or scholarly audiences
Knowledge of information-seeking behavior, metadata, search relevance, or research evaluation practices
Experience working with institutional stakeholders such as universities, consortia, or research organizations
Pay Range
USD $104,030.00 - USD $148,615.00 /Yr.
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Worksite address
ipswich, MA, 01938, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.