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MG+M The Law Firm

Senior UX & IT Experience Lead – AI-Driven Support

new york, NY

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Job description

MG+M The Law Firm in New York City seeks an on-site Senior Manager, User Experience to lead end-user technology services across 600+ users and 17 offices. You will guide IT support, onboarding/offboarding, and AI-enabled initiatives to improve service quality and user satisfaction.

The role reports to CIO and requires strong ITIL/ITSM background, strategic leadership, and collaboration with attorneys and staff. On-site work in NYC is required.

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Worksite address

new york, NY, 10261, US

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