About this opportunity
Smart Communications group lists this Senior Value Engineer opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Summary
The Senior Value Engineer builds the economic case that wins our most strategic deals - quantifying customer pain, modelling the value of solving it, and giving our sellers something a CFO will take seriously. This is a senior role within the Value Engineering Practice, part of Global Revenue Readiness & Enablement.
About Smart Communications
Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people's lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted AI, and information management to help organizations create seamless experiences across the customer lifecycle. By connecting the systems, processes, and interactions that drive critical business outcomes, Smart Communications enables organizations to improve customer experience, increase operational efficiency, strengthen compliance, and build trust at every touchpoint. more than 700 enterprises worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to power engagement in regulated environments. With more than 30 pre-built integrations to leading enterprise platforms including Salesforce, AWS, Guidewire, Duck Creek, OneSpan, and Pega, Smart Communications powers more than 60 billion mission-critical customer interactions each year.
Who are you?
You are a value engineer, consultant or solution engineer with real financial rigour, and you would rather change the outcome of a handful of strategic deals than touch every opportunity. You are as comfortable in a discovery session as you are in a spreadsheet, and you know a business case only counts when the customer agrees with the assumptions. You want ownership of the method, not just execution of it - you uwill work alongside Revenue teams on how value engagements are run, and you will own the craft. Roughly 60% of your time sits in live strategic opportunities, 25% building models, tools and reusable assets, and 15% coaching the field. This role sits within Global Revenue Readiness & Enablement, reporting to the VP of GRRE.
The responsibilities of the role include:
Partner with account executives and solution consultants on selected strategic opportunities — run value discovery, establish the current-state baseline and the cost of inaction, and quantify the value drivers
Build clear, transparent financial and operational models, and validate the inputs and assumptions directly with customer stakeholders
Develop executive-ready decision cases — benefit ranges, investment, ROI, TCO, payback and risk treatment — and support the account team in presenting them to senior customer stakeholders
Give sellers a defensible economic case to anchor the investment decision and hold price
Own our ROI platform in live deals — configure it, connect it to credible assumptions, and make its output something a customer will sign up to
Work alongside Revenue teamsto shape the value methodology: engagement criteria, discovery standards, modelling standards and quality expectations
Hand the accepted value baseline to Services and Customer Success so the case carries into delivery, adoption and renewal
Build reusable value assets — industry value maps, use-case models, benchmark libraries, calculators and executive narratives — so the capability scales beyond one person
Coach account executives and solution consultants, and help embed value selling into sales plays, MEDDPICC and field readiness
What we're looking for:
Must have skills/experience:
5+ years in value engineering, value consulting, management consulting, business transformation, or solution consulting with strong financial rigour
A track record of building business cases in complex enterprise sales cycles — ROI, TCO and payback — and seeing them used in live deals
Strong financial modelling, and the intellectual honesty to challenge an assumption rather than accept a convenient one
Confident running value discovery with senior business stakeholders, and comfortable contributing in an executive conversation
Able to make a complex case concise — clear writing, clean models, and a story a seller can retell
Self-directed. This is a new function, and you will be building as you go
Based in North America, with willingness to travel to customers at the level expected of an account executive or solution consultant
Advantageous skills/experience:
Experience presenting business cases directly to CFO, COO or CIO stakeholders
Industry fluency in financial services, insurance or healthcare
Background in enterprise SaaS environments
Familiarity with value platforms and ROI tooling
Experience with MEDDPICC or a comparable qualification methodology
Experience coaching account executives or solution consultants on value-based selling
We look for the following SMART values in everyone we hire at Smart Communications:
S peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers.
M ake a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines.
A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way.
R esults-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity.
T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together!
What's the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.
In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days' holiday allowance plus an additional day off on your birthday!
This role is fully remote.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
To learn more about Smart Communications visit:
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.