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Job description
As a Senior Virtual Desktop Infrastructure (VDI) Engineer, you will serve as a core technical leader within our architecture team. You will drive the reliability, security, and performance of our end-user computing platforms while accelerating our cloud migration strategy. This role bridges advanced engineering projects—like migrating from on-premises Citrix to Azure Virtual Desktop (AVD)—with day-to-day enterprise operational support.
Key Responsibilities
Architecture & Engineering
Lead Design & Optimization: Partner with IT leadership to design, scale, and optimize resilient and secure virtual desktop environments.
Drive Cloud Migrations: Execute the strategy to migrate on-premises Citrix Virtual Apps and Desktops (CVAD) to AVD and Citrix DaaS with minimal business disruption.
Modernize End-User Computing: Evaluate, deploy, and refine profile management and application-delivery solutions (FSLogix, Citrix UPM).
Cross-Functional Collaboration: Align with Infrastructure, Security, and Network teams to deliver cohesive enterprise IT solutions.
Operations & Advanced Support
Own the Queue: Actively manage, prioritize, and resolve Tier-3 operational tickets, incidents, and complex escalations within SLAs.
Troubleshoot Complex Issues: Diagnose deep technical faults across virtual desktops, profiles, networking, and authentication.
Off-Hours Maintenance: Participate in system upgrades, disaster recovery drills, and scheduled maintenance outside standard hours.
Automation & Documentation
Automate Workflows: Build and maintain PowerShell scripts to automate deployment, monitoring, and reporting tasks.
Technical Authoring: Create crisp architectural diagrams, implementation guidelines, standards, and standard operating procedures (SOPs).
Mentorship & Knowledge Transfer: Train internal engineering and service desk support teams to ensure a smooth handoff of new systems.
Required Qualifications
Education & Experience
Education: Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience.
Experience: 7+ years architecting, managing, and supporting large-scale enterprise VDI environments.
Speed to Value: Proven ability to step into complex environments and become productive immediately, ideally backed by contract or consulting experience.
Technical Expertise
Citrix Suite: Strong architecture and troubleshooting skills with CVAD (on-premises), Citrix DaaS, StoreFront, Delivery Controllers, MCS, PVS, and Citrix Gateway/ADC.
Azure Virtual Desktop (AVD): Deep knowledge of AVD host pools, workspaces, scaling, image management, and hybrid cloud delivery.
Profile & Identity Management: Mastery of FSLogix, Citrix UPM, Ivanti Workspace Control (AppSense), Active Directory, and Group Policy.
Security & Systems: Experience with Ivanti Application Control, Windows Defender Application Control, Windows OS (Server/Desktop), and Hyper-V (or AWS/VMware alternatives).
Automation & Tools: Advanced scripting skills in PowerShell ; familiarity with Nerdio Manager for Enterprise is preferred.
Core Soft Skills
Dual Focus: Ability to balance strategic, long-term engineering milestones with fast-paced, daily ticket queues.
Communication: Exceptional skills in technical documentation, translating complex concepts for stakeholder updates, and technical training.
Preferred Certifications
Citrix Certified Professional or Expert - Virtualization (CCP-V / CCE-V )
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.