Senior Vice President of Operations

Job description

Description

Role: Senior Vice President of Operations

Location: New York City | Hybrid (4 days in office)

Salary Range: $185,000 – $225,000

Reports to: Chief Executive Officer

Transform Operations. Scale Excellence. Elevate the Experience.

About Us

New York Preschool & Kids Club is an early childhood education and enrichment platform serving modern New York families through high-quality preschool education, enrichment programming, extended day, and summer camp experiences . With multiple schools across NYC and private-equity backing, NYPKC is building a best-in-class operating platform, delivering on the full family experience for children and parents.

About the Role

The Senior Vice President of Operations is responsible for leading operational excellence across NYPKC and ensuring consistent execution of the company's strategy across every school and support function.

Reporting directly to the CEO, this executive owns the systems, processes, and operational infrastructure that enable our schools to deliver an exceptional experience for children, families, and employees while achieving organizational growth and financial performance.

This role serves as the operational leader of the organization, translating strategy into execution while building scalable systems, disciplined operating practices, and a culture of accountability.

The SVP of Operations partners closely with Finance, Education, Human Resources, Enrollment, Marketing, and school leadership to ensure the organization operates as one high-performing platform.

How This Role Fits Into the Organization

The Senior Vice President of Operations reports directly to the CEO and serves as a member of the Executive Leadership Team.

This role oversees day-to-day operations across all NYPKC schools and corporate operational functions, ensuring alignment between strategy and execution.

The SVP partners closely with:

Chief People Officer

SVP of Finance

VP of Education

Enrollment Manager

Marketing & Brand

Heads of School

Client Experience Coordinators

Together, the executive team is responsible for delivering exceptional educational experiences while building a scalable, operationally excellent organization positioned for long-term growth.

What You’ll Do

Multi-Site Operations Leadership

Lead day-to-day operations across all NYPKC schools

Ensure operational consistency across locations while maintaining flexibility to meet neighborhood-specific needs

Develop operational standards that create a best-in-class parent and employee experience

Drive accountability for operational execution throughout the organization

Operational Excellence & Continuous Improvement

Design, implement, and continuously improve company-wide operational processes

Develop scalable operating procedures, playbooks, and systems

Identify opportunities to simplify operations, eliminate inefficiencies, and improve execution

Champion continuous improvement across every function

School Performance

Partner with school leadership to improve operational performance across all locations

Monitor key business metrics including:

Enrollment

Capacity utilization

Staffing

Labor productivity

Customer satisfaction

Operational readiness

Safety & compliance

Retention

Financial performance

Develop action plans for underperforming schools and ensure consistent follow-through

Facilities, Safety & Compliance

Oversee all operational compliance across the organization

Ensure schools consistently meet or exceed licensing, health, safety, and regulatory requirements

Partner with facilities teams on maintenance, capital improvements, vendor management, and operational readiness

Lead crisis management and operational response planning

Family Experience

Own operational aspects of the family journey from enrollment through graduation

Partner with Enrollment and Marketing to ensure a seamless experience across every touchpoint

Continuously improve customer service standards, communication, onboarding, and issue resolution

Operational Systems & Technology

Lead the organization’s operational technology strategy

Optimize systems including:

Playground

HubSpot

Paylocity

Business reporting tools

Operational dashboards

Champion automation and technology that improves efficiency and visibility

Financial & Operational Performance

Partner with Finance to improve profitability across the organization.

Monitor:

Labor efficiency

Capacity utilization

Operational expenses

Vendor performance

School-level financial performance

Ensure operational decisions support organizational financial objectives

Leadership & Team Development

Recruit, develop, and lead a high-performing operations organization

Coach school leaders and operational managers to build stronger execution capabilities

Create a culture centered on:

Accountability

Ownership

Collaboration

Continuous improvement

Operational excellence

Strategic Initiatives

Lead organization-wide operational initiatives

Support new school openings, acquisitions, expansion opportunities, and new program launches

Translate executive strategy into operational execution plans

Manage cross-functional projects from planning through implementation

Perform other duties as assigned

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

Requirements

What We’re Looking For

10+ years of progressive operational leadership experience

Minimum of 5 years leading multi-site operations across multiple locations

Experience leading leaders and managing large cross-functional organizations

Strong financial and operational acumen with experience managing budgets and operational KPIs

Demonstrated success building scalable operating systems and processes

Experience leading organizational change and continuous improvement initiatives

Strong analytical skills with the ability to translate data into action

Exceptional executive communication and stakeholder management skills

Proven ability to build high-performing teams and develop leaders

Bachelor's degree required; MBA or other advanced degree preferred

Experience within education, hospitality, healthcare, retail, or other multi-unit service organizations strongly preferred

Private equity-backed growth experience preferred

Physical exam and background checks are required for this position.

What Success Looks Like

Consistent operational execution across every NYPKC location

Improved enrollment readiness and school-level operational performance

Strong labor productivity and operational efficiency

High levels of family satisfaction and retention

Schools that consistently exceed compliance and safety standards

Reliable operational reporting and executive dashboards that support decision-making

Standardized systems and processes that support future growth

Strong cross-functional collaboration across Education, Finance, HR, Enrollment, and Marketing

A scalable operating platform capable of supporting new schools, acquisitions, and long-term expansion

If you are a transformative leader who thrives at the intersection of strategy, execution, and experience, this is your opportunity to redefine what operational excellence looks like at scale.

Why You’ll Love Working Here

Time to Recharge: Enjoy 15 PTO days to start, 7 sick days, paid company holidays, and a full week off during winter break, because supporting educators starts with supporting balance.

Career Investment: Tuition Reimbursement Program up to $5,000 annually to help you reach your next educational goal.

Comprehensive Care: Medical, Dental, and Vision coverage, plus a 401(k) Plan with Company Contribution

The Extras: Commuter programs, discounted fitness memberships, and more!

Physical Demands

The role involves standing, walking, sitting, constant movement, and occasional climbing. The ability to lift and move up to 50 pounds is required. Specific sensory abilities include close vision, color vision, peripheral vision, depth perception, and adjustment of focus.

Inclusivity and Diversity

NY Preschool & Kids Club is committed to an inclusive and diverse community. We celebrate differences, leading with kindness and respect. We are an equal opportunity employer, prohibiting discrimination based on various factors.

Accommodations

The NY Preschool & Kids Club complies with ADA requirements. If you need accommodation in completing the application, please contact

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.