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Job description
As the Senior Vice President, Director of Operations, you will be a strategic partner to the Regional Executive, driving operational excellence across multiple business units in alignment with corporate objectives. This role is responsible for shaping and executing operational strategy, overseeing cross-functional teams, and ensuring the Florida Region operates efficiently, compliantly, and with long-term sustainability in mind. You will lead integration initiatives, implement internal controls, enhance business performance through data-driven decisions, and foster a culture of continuous improvement.
Key Responsibilities
Define and execute the regional operational strategy in alignment with corporate goals.
Partner with regional and corporate leadership to drive long-term profitability and operational alignment.
Develop and implement three-year strategic plans that integrate systems, policies, and procedures across business units.
Serve as a key voice in regional planning, providing insight on risk, compliance, process improvement, and scalability.
Lead and oversee operations teams across loan servicing, deposit operations, project management, and quality assurance.
Develop KPIs and performance scorecards to measure effectiveness, productivity, and service delivery.
Use data-driven analysis to identify performance gaps and implement process improvements and operational efficiencies.
Ensure alignment with internal control frameworks, including SOX compliance and regulatory requirements.
Lead the integration of regional systems and processes with corporate infrastructure.
Guide cultural transformation initiatives, ensuring alignment across teams and smooth transition during change management.
Drive innovation through oversight of regional project management office and digital transformation efforts.
Strengthen and oversee the “three lines of defense” model, with a focus on operational resilience and internal controls.
Qualifications
10+ years of progressive leadership experience in financial services operations, preferably within regional or multi-site environments.
Proven track record of managing cross-functional operations teams and leading strategic change initiatives.
Deep understanding of financial operations, loan servicing, deposit operations, and regulatory compliance (e.g., SOX, AML, mortgage banking).
Strong analytical, strategic planning, and organizational development skills.
Excellent communication and stakeholder management abilities.
Bachelor's degree required; MBA or related advanced degree preferred.
Seniority level
Director
Employment type
Full-time
Job function
Management
Industries
Banking
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Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.