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Job description
Elevance Health is seeking a Program Director, Voice of the Customer (VOC) to lead enterprise VoC programs across calls, chat, and digital channels. This senior CX role requires coordinating cross-functional teams, prioritizing actions, and delivering measurable improvements in consumer effort and satisfaction.
The role emphasizes responsible AI usage and alignment with regulatory requirements. The position entails leading the VoC Command Center, driving governance, and partnering with
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Worksite address
st. louis, MO, 63146, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.