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Job description
Title - Sr. Voice Specialist
Location - Charlotte, NC or Kansas City, MO (Hybrid)
We're looking for a Sr. Voice Specialist to support our Enterprise Sales organization as a trusted technical advisor and product expert. This is a high-impact, customer-facing role for someone who thrives at the intersection of technology, sales, and solution design.
If you're passionate about voice solutions and enjoy helping customers solve complex challenges while driving revenue, we'd love to connect.
As a key member of our presales organization, you will partner closely with Sales and Sales Engineering teams to support the full sales lifecycle-from discovery through solution design and closing.
Responsibilities
Serve as a subject matter expert for our Voice Solutions portfolio, including Hosted/Cloud Voice, UCaaS, Contact Center, SIP, and related services
Lead technical discovery sessions, design scalable solutions, and deliver compelling product demonstrations
Support proof-of-concept validation, proposal development, and solution positioning
Act as a trusted advisor to customers and internal stakeholders, ensuring solutions align with business and technical requirements
Partner with Sales to help identify and develop new opportunities within existing and prospective accounts
Deliver training and enablement to Sales and Sales Engineering teams to drive adoption and confidence in voice solutions
Develop technical playbooks, architecture guidance, and competitive positioning materials
Collaborate cross-functionally with Product, Engineering, Operations, and Support teams to improve offerings and influence roadmap direction
Represent the company at customer meetings, presentations, and industry events
Qualifications
5+ years of experience supporting Voice, Unified Communications, or Contact Center solutions in a presales or technical role
Strong knowledge of IP networking, telecommunications, and security concepts
Experience with solution design, deployment, and service activation in a telecom or cloud environment
Ability to clearly communicate complex technical concepts to both technical and non-technical audiences, including executive stakeholders
Proven success partnering with sales teams to drive customer engagement and close business
Experience creating and delivering presentations, demos, and technical training
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Preferred
Bachelor's degree in IT, Telecommunications, Engineering, or related field (or equivalent experience)
Telecommunications certifications
Core Competencies
Exceptional communication and presentation skills (written and verbal)
Strong organizational skills with the ability to manage multiple priorities
Ability to build and maintain strong internal and external relationships
High level of accountability, ownership, and execution
Adaptability in a dynamic, fast-paced environment
Positive, customer-focused mindset with strong business acumen
Demonstrates leadership, integrity, and professionalism
About Segra:
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.
At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Medical, dental, vision insurance
Life insurance
401(k) match
Flexible Spending/Health Savings Accounts
Tuition and gym reimbursements
Vacation/PTO, paid holidays, floating holidays
Volunteer days, parental leave
Legal, accidental, hospital indemnity, identify theft, pet insurance
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary Range: $115,000 - $126,000
Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.
SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.
NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.