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Job description
Senior Webmaster / Web Development Manager job at Aisera. Palo Alto, CA.
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer‑like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
Position Overview
Lead all web development and design initiatives for a fast-growing 260‑person enterprise startup. This individual contributor role combines technical expertise, creative vision, and marketing alignment to ensure our web presence drives business growth and brand awareness.
Key Responsibilities
Own end-to-end development and maintenance of company website, including architecture, security, performance, and user experience
Execute website redesign projects and continuous improvement initiatives based on marketing objectives
Manage web hosting, domain management, SSL certificates, and other technical infrastructure
Implement and maintain web analytics, SEO strategy, and conversion tracking
Work closely with marketing team to optimize landing pages and conversion funnels
Create and maintain high-impact marketing campaign pages and microsites
Ensure brand consistency across all web properties
Maintain website compliance with accessibility standards and data protection regulations
Develop and maintain documentation for web systems and processes
Technical Requirements
Expert‑level proficiency in modern web technologies (HTML5, CSS3, JavaScript/ES6+)
Strong experience with modern frontend frameworks (React, Vue, or similar)
Proficiency in backend development (Node.js, Python, or similar)
Experience with CMS platforms and headless CMS architectures
Strong understanding of web security best practices and compliance requirements
Expertise in responsive design, cross‑browser compatibility, and mobile optimization
Proficiency with version control systems (Git) and CI/CD pipelines
Strong knowledge of marketing analytics tools, A/B testing, and conversion optimization
Design Skills
Strong eye for design and user experience
Experience with UI/UX best practices
Proficiency with design tools (Figma, Adobe Creative Suite, or similar)
Understanding of brand guidelines and design systems
Ability to create compelling, conversion‑focused web experiences
Marketing Focus
Experience with marketing automation tools and CRM integrations
Understanding of conversion rate optimization (CRO) principles
Knowledge of SEO best practices and technical implementation
Experience with marketing analytics and attribution
Ability to optimize for lead generation and customer acquisition
Required Experience
7+ years of web development experience
3+ years managing web properties in a marketing-driven organization
Bachelor's degree in Computer Science, Web Development, or related field
Portfolio of successful marketing‑focused web projects
Track record of improving conversion rates and user engagement
Desired Qualities
Strong problem‑solving abilities and attention to detail
Self‑motivated with excellent time‑management skills
Ability to balance multiple priorities and meet deadlines
Data‑driven approach to decision making
Strong communication skills and marketing mindset
Ability to work independently while collaborating effectively with marketing team
Performance Expectations
Maintain 99.9%+ website uptime
Improve and maintain core web vitals scores
Drive continuous improvement in conversion rates
Regular security audits and updates
Monthly analytics and performance reporting
Support rapid deployment of marketing campaigns
Reporting Structure
Reports directly to Chief Marketing Officer
Works closely with Marketing, Brand, and Content teams
This is a full-time, permanent position with significant impact on the company's digital presence, brand perception, and marketing effectiveness.
At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Bay Area, CA
$135,000—$200,000 USD
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Worksite address
palo alto, CA, 94306, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.