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Job description
Coinbase is seeking a Senior Manager, Workforce Management to lead the evolution of WFM from a pure operations task into a strategic, AI-informed capability across Customer Experience. You will own capacity planning, forecasting, and cost modeling for Consumer CX while partnering with Finance, Legal, and Compliance to align on resourcing and productivity.
This role requires strong influence without authority, robust scenario modeling, and hands-on use of WFM tools and SQL to validate data.
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Worksite address
boise, ID, 83708, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.