About this opportunity
Inn of the Mountain Gods Resort and Casino lists this Server - Dining Room Services opportunity in mescalero, New Mexico. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Title:
Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B)
Reports To:
Restaurant Manager, Assistant Manager, Supervisor
Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s).
Key Responsibilities and Performance/Behaviors
~ Can explain and demonstrate Hospitality Behaviors and Performance Standards.
Can explain how to request help from others when needed to complete task or goal.
Act upon all comments/complaints in a prompt, professional and friendly manner.
~ Performance
Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
Supports achievement of Quality Goal; “All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Makes suggestions to improve performance.
~ Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Service
Serves others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Professionally supports IMGR&C reputation and image in all situations, on and off property.
~ Meets IMG&C policy for attendance.
Required to work all Marketing Special Events and Concerts.
~ Shares with next shift the information needed for them to succeed.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
~ Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.
# Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
Describes all items in the menu including beverages and specials.
D(s) for alcoholic beverage orders.
Checks food presentation and delivers as ordered; Checks with customers to ensure satisfaction.
Completes shift opening and closing side work as assigned.
Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager.
Performs par checks on supplies and reports any replenishment of supplies necessary.
Assists Greeter/Cashier by seating guests when necessary.
Assists with bringing food to buffet line when necessary.
Adheres to all regulatory, departmental and casino policies and procedures.
# Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
~ High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.