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Job description
Service Account Manager
Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast!
We believe our greatest asset is our people, and we are committed to hiring team members who are passionate about delivering industry-leading experiences to our customers across HVAC, refrigeration, critical environments, custom metal fabrication, energy performance, and specialty mechanical projects.
As a Service Account Manager, you will be responsible for account management, contract negotiations, quoting work, providing technical support, and ongoing coordination between customers and any resources needed to meet customers' needs.
Are you looking to build meaningful relationships and long-lasting clients? Are you detail oriented with a knack for finding technical solutions? If you want to play a crucial role in organizational account management and developing client connections, this is the opportunity for you.
What We Offer
A strong investment in your future through employee engagement, team support, career development, and mentoring A comprehensive benefits package, including:
Medical, dental, disability, and life insurance
401(k) with company match
Competitive PTO, holidays, and additional incentives
What We Ask of You
Develop and maintain strong relationships with new and existing clients
Serve as the primary point of contact for customer inquiries and concerns and provide tailored HVAC solutions
Identify and pursue new work, cross-sell or upsell to existing client base. Assist in the renewal process
Prepare and deliver sales quotes and proposals to clients
Work with sales and other internal departments to ensure successful delivery of HVAC and assist in developing strategic marketing plans
Provide up to date technical guidance and support to clients on HVAC systems and assist in resolving technical issues when they arise
Prepare reports. billing and other documentation as outlined in customer contracts and ensure all documentation complies with company policies and industry regulations
Work to ensure customer retention rate, financial performance of assigned accounts, and pull-through sales are meeting or exceeding company standards
Maintain accurate client records including sales activities, client interactions, and project details
Monitor progress or work and resolve any issues that arise during the project lifecycle with internal and external teams
Experience & Competencies
AAS degree or 5+ years of related work experience in the HVAC industry and BS Degree preferred but not necessary
Experience in the HVAC industry with the ability to quote HVAC repairs and replacements; Previous HVAC technician preferred
Proficient with Microsoft Office products: Outlook, Word and Excel
Excellent customer service skills including effective verbal and written communication
Detail oriented and results driven with the ability to handle multiple tasks and assignments and work collaboratively with colleagues
Ability and willingness to travel as needed to coordinate teams and vendors in multiple markets
Must have the integrity, enthusiasm and willingness to represent company in the most professional, positive manners
Compensation & Benefits
Danforth offers a competitive benefits package for eligible employees, including medical, dental, vision, life, disability, paid time off, and a 401(k) with company match. The estimated compensation range for this role is $80,000–$100,000, depending on education, qualifications, experience, and location.
John W. Danforth Company, an EMCOR Company, is an equal opportunity employer committed to a workplace free from discrimination. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.
Worksite address
clifton park, NY, 12065, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.