Job description
Job Description:
JOB OVERVIEW
The role of the Service Advisor is to manage maintenance repairs on behalf of Wheels and within our clients’ parameters. This specialized/technical position will spend most of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime. While approving repairs on our client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When Fleet authorization is required, the Service Advisor should use a consultative approach, including providing a repair recommendation.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Authorize mechanical repairs on behalf of Wheels’ Clients
Ensure safety related and scheduled repairs are completed.
Approve proper repair based on mileage, months in service, and prior repair history.
Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
Adhere to current parts and labor reference guides for parts pricing and labor times.
Manage Client authorizations limits and instructions.
Conduct proper follow up on all down vehicles and pending transactions.
Resolve transaction discrepancies with vendors.
Escalate all Client approvals to team lead or mentor, when appropriate
Document Client savings
Clearly and accurately document transaction in activity log
Submit all component failures repaired at dealerships to the warranty team that qualify for goodwill adjustments.
Adhere to contact center scheduling and performance metrics.
Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
Understanding of Driver Services, Network Management, MAP & Collision functions
General knowledge of all Wheels departments
Other duties may be assigned.
Desired Behaviors:
Reliable
Adaptable
Decision maker
Team player
Results oriented.
Cooperative
Adaptable / flexible
Supportive of decision making
Delivers on commitments.
Remain educated and involved in industry activities.
Able to work flexible schedule to support hours of operation (may include weekends)
LEADERSHIP RESPONSIBILITIES
This position has no managerial responsibilities.
COMPETENCIES - SKILLS
Technical knowledge of automotive repair
Customer service oriented
Clear, concise communication, both verbally and in writing
Creative and efficient problem solving
Negotiation
Experience with industry labor guides, such as AllData
Ability to interpret Client specific instructions.
Proficient in Windows and Microsoft Office (Outlook)
EDUCATION AND EXPERIENCE
ASE C1 and one of the following A4, A5, A6, or A7 within first 12 months
One (1) to two (2) years automotive experience or equivalent technical education
High School diploma or equivalent required
Fleet industry experience a plus
Some college preferred
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
Integrity – Always act with integrity and honesty.
One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
Customer Success – Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position is remote.
Position Type/Standard Schedule: This is a full-time position, plus one weekend day.
Travel: No Travel required for this position
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$40,500-$56,700The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.