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Job description
Benefits:
nEmployee discounts
nHealth insurance
nPaid time off
nDental insurance
nVision insurance
nAbout the Role:
nDonny's Automotive LLC in Albuquerque, NM is looking for a motivated and customer-focused Service Advisor to join our team! This is a fantastic opportunity to be the bridge between our valued customers and our skilled technicians, ensuring every vehicle gets the care it deserves. If you thrive in a fast-paced automotive environment and love delivering top-notch service, we want to hear from you!
nResponsibilities:
nGreet customers and conduct vehicle write-ups, accurately documenting service needs and concerns
nCommunicate repair recommendations, estimates, and timelines clearly to customers
nCoordinate with technicians to ensure timely and accurate vehicle repairs and maintenance
nProvide repair order updates and follow up with customers throughout the service process
nUpsell recommended services and maintenance based on vehicle inspections and manufacturer guidelines
nProcess invoices, payments, and warranty claims accurately upon job completion
nMaintain high customer satisfaction scores and address any service-related concerns professionally
nRequirements:
nPrior experience as a Service Advisor or in an automotive customer service role preferred
nStrong knowledge of automotive repair and maintenance services
nExcellent communication and interpersonal skills with a customer-first mindset
nAbility to multitask and manage a high-volume service drive efficiently
nProficiency with service management software and basic computer skills
nValid driver's license with a clean driving record
nASE or manufacturer certifications are a plus
nAbout Us:
nDonny's Automotive LLC is a trusted name in automotive repair and service in the Albuquerque, NM community. We've built our reputation on honest, reliable work and a genuine commitment to keeping our customers safe on the road. Our team is our greatest asset, and we pride ourselves on fostering a supportive, team-oriented workplace where skilled professionals can grow and thrive.
Worksite address
albuquerque, NM, 87101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.