About this opportunity
RV Value Mart lists this Service Advisor opportunity in bath, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor
As a Service Advisor, you'll be the essential bridge between our customers and the service team. You'll help diagnose service needs, communicate repair timelines, and ensure each customer has a smooth, informed, and positive experience. This is more than a support role — it's about building trust, offering expertise, and delivering exceptional service every day.
Customer Experience Champion
Warmly greet customers in person, by phone, or email
Conduct detailed check-ins including VIN confirmation, mileage, and condition assessment
Review repair orders (ROs) with customers at pick-up
Provide regular updates during service and resolve concerns proactively
Recommend additional services based on manufacturer guidelines and technician feedback
Appointment Coordination
Schedule and confirm appointments efficiently
Write detailed and accurate service estimates
Pre-order parts as needed and verify extended warranty coverage
Ensure smooth drop-offs and timely follow-ups
Daily Department Operations
Open and close the service department
Manage the day's appointment schedule and address no-shows
Monitor open ROs and track service progress
Maintain organized records and a clean work area
Process payments and generate weekly lot reports
Collaborate with management on service feedback and performance
Technician Workflow Management
Assist in assigning jobs to technicians
Coordinate technician updates and shift workloads as needed
Ensure authorization accuracy for all service jobs
Cross-Department Collaboration
Work closely with Sales, F&I, Parts, and Warranty teams
Arrange for sublet repairs and process third-party payments
Ongoing Development
Engage in dealership training and manufacturer programs
Pursue relevant certifications and stay current with industry trends
Attend trade events and expand your professional network
What You Bring to the Team
Top-notch communication and customer service skills
Strong organizational and time management abilities
Proven sales and problem-solving mindset
Ability to thrive in a fast-paced, team-oriented environment
2–4 years of relevant experience, or equivalent training is suggested, but we are willing to train the right person
Familiarity with computer systems and reporting tools
Physical Requirements
Frequent sitting, standing, walking, bending, and kneeling
Ability to climb ladders and lift up to 50 lbs as needed
Why Join Us?
You'll be part of a high-energy, customer-focused team that values precision, communication, and professionalism. If you're looking for a role where you can grow your career and make a real impact on the customer experience, this is it.
*This description reflects the core functions of the role but is not exhaustive. Duties may evolve based on business needs.*
Worksite address
bath, PA, 18014, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.