About this opportunity
Village Toyota Homosassa lists this Service Advisor - Cadillac opportunity in pinellas park, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
The Automotive Service Advisor is the center of communication for service/repair activities and the liaison between Dimmitt guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least 3-5 years of high luxury brand dealership experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
Responsibilities
Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and is in compliance with regulations and standards
Complies with and enforces all safety policies and procedures
Welcomes each guest with a prompt and enthusiastic greeting
Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager
Qualifications High school diploma or GED preferred
3-5 years of luxury brand dealership experience preferred
GM and CDK experience preferred
Broad scope of automotive mechanical/electrical knowledge
Pleasant/friendly demeanor and an outgoing personality
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Unrestricted driver's license and clean driving record
Basic computer and internet skills
Company Description
Take the wheel of your career - amazing opportunities await at Dimmitt Automotive Group!
Join a fourth-generation, family-owned organization and recognized employer of choice, proudly serving the Tampa Bay community for over 100 years.
We're not just hiring - we're building careers. Enjoy a people-first culture, competitive benefits, and real opportunities to grow.
If you're ready to take the next step, this could be the opportunity you've been waiting for!
Benefits Medical
Health Savings Account
Telehealth
Dental
Vision
Basic Group Life and AD&D - Employer Provided
Voluntary Life Insurance - Employee / Spouse / Child(ren)
Long Term Disability
Short Term Disability
Accident/Critical Illness
401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years
Wait, there's more! Employee Assistance Program
Paid Holidays
Paid Vacation
Associate Discounts on Vehicle Purchases, Parts, and Service
Worksite address
pinellas park, FL, 34664, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.