About this opportunity
Velocity Vehicle Group lists this Service Advisor, Carson, CA opportunity in carson, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Who We Are:
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What's in it for You:
Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
What You'll Do:
As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis. Additionally, the Service Advisor will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.
Job Duties:
Customer Service Duties:
Greets customers upon arriving in maintenance area
Ascertains vehicle problems and services by listening to customer's description of symptoms
Clarifies description of problems
Conducts inspections
Proactively checks for recalls
Submits documentation for warranty repair orders
Retrieves mileage and vin numbers from vehicle
Checks vehicle maintenance records
Examines service schedules
Maintains customer rapport by providing explanation of estimates and daily updates
Calls customer when job is complete and truck is ready for pick up
Establishes good customer relations by providing estimates and timelines
Administrative duties on per-need basis
Repair Order Duties: Verifies warranty and service contract coverage by examining records and papers
Explains provisions and exclusions
Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
Obtains approval signatures
Enters RO into service database system and sends to Estimator and Dispatcher
Monitors repair work to ensure vehicle will be ready when promised
Prints warranty
Prints repair orders
Issues sublet purchase order numbers
Reviews jobs when completed
Collects payment from jobs
Closes jobs
Required Skills and Qualifications: Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in fast-paced environment
Work well with internal and external customers
Compensation: $24-$26/hour (based on experience and qualifications)
Plus Commission
Full Time position
Physical Requirements: Must be able to pass a post-offer drug screening, physical examination, and background check
Benefits Velocity Vehicle Group Offers: Fantastic Culture
401k + match
Health, Dental & Vision Insurance + HSA & FSA
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Company perks such as employee discounts, company events and training programs
Excellent Training and Career Advancement Opportunities
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Worksite address
carson, CA, 90749, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.