About this opportunity
OneWater Marine lists this Service Advisor opportunity in clearwater beach, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor
Service Advisors are responsible for providing an excellent customer service experience at their OneWater store. They are passionate about delighting customers and achieving or exceeding the customers' expectations through timely service, done in a profitable and efficient manner.
Essential Duties And Responsibilities
Duties (Most Important to Least Important)
Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
Manages technician's workflow and schedules assigned repair orders appropriately.
Performs detailed write-up of customers concerns and incorporate required work utilizing "Complaint, Cause & Correction" on each repair order and provide timely estimates for customer approval.
Collaborate with the service manager to improve internal processes, workflow, and operational efficiency.
Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
Obtains warranty or service contract approvals in a timely manner.
Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.
Skills
Excellent interpersonal and communication skills
Ability to build and maintain customer relationships
Ability to manage service schedules and appointments
Ability to prioritize tasks in a fast-paced environment
Detail-oriented with accurate documentation and reporting
Efficient in managing workflow and ensuring customer expectations are met
Qualifications / Requirements
High school diploma or equivalent (required)
Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries preferred
Experience working in a service department (marine service experience is a strong advantage)
Knowledge of marine equipment, boats, engines, and parts (strongly preferred)
Familiarity with basic marine maintenance and repair terminology
Physical Demands
Use the rating scale below to indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.
C=Constantly - F=Frequently - O=Occasionally - R=Rarely
(5-8 hrs. /shift) - (2-5 hrs. /shift) - (Up to 2 hrs. /shift) - (Not regular part of job)
Physical Activities
Remaining in a stationary position, often standing or sitting for prolonged periods - F - Repeating motions that may include the wrists, hands and/or fingers - F
Moving about to accomplish tasks or moving from one worksite to another - F - Operating motor vehicle - O
Communicating with others to exchange information - C - Assessing the accuracy, neatness and thoroughness of the work assigned - C
Hearing - C - Talking - C
Seeing - C - Eye/Hand/Foot Coordination - F
Work Environment
Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How would you best describe the environmental demands for this position? (Check only one)
Environmental Conditions
No adverse environmental conditions expected - X - Poor ventilation
Hazardous conditions - Small and/or enclosed spaces
Noisy environments
How would you best describe the physical demands for this position? (Check only one)
Physical Demands
Sedentary work that primarily involves sitting/standing
Light work that includes moving objects up to 20 pounds
Medium work that includes moving objects up to 50 pounds
Heavy work that includes moving objects up to 100 pounds or more
This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N)
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Worksite address
clearwater beach, FL, 33767, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.