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Job description
Description
Position Title: Service Advisor
Reporting to: Service Manager
Department: Service
Central Power Systems & Services is a privately held company with deep roots going back to 1954.Our Mission Statement isforging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Advisor to help support that mission.
JOB SUMMARY
The service advisor is expected to be a Liaison between the Service Department and their Customers. The Service Advisor is expected to take ownership of all Repair Orders (Customers) that they open as well as support all other Repair Orders (Customers) as needed until the time they are completed and closed. Compensation includes a competitive, team-based incentive plan based on department performance!
RESPONSIBILITIES
Greet customer, establish rapport and gather repair issue information
Communicate intake of repair orders to the Foreman
Create and present Customer(s) with Estimate(s) and or Repair Plans
Maintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfaction
Collaborate with Parts Dept. to ensure timely ordering and prevent delays
Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation
Update Customers on status throughout repair process
Meet or exceed service upselling goals
Customer Pick-up
Process customer invoicing and payments
Adhere to all safety policies and maintain safe environment for customers and employees
Other duties as assigned
Great Benefits
Competitive Salary
Tool Programs available for entry level technicians
Health Benefits including Medical, Dental, Vision and Life insurance
401(k) with a company match
Paid Time Off + 7 Company Paid Holidays
Productive Work Environment with opportunity for internal growth
Qualifications
QUALIFICATIONS
High school diploma required, technical education in Automotive, Diesel or related field a plus
Experience in a shop environment, heavy-duty diesel shop experience preferred
Excede software experience preferred
2+ years sales experience, specifically upselling service
3+ years experience and industry knowledgepreferred
Strong written and verbal communication skills
WORK CONDITIONS
Physical Demands/Work Environment:
This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.
CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.