About this opportunity
Blake Ford lists this Service Advisor opportunity in franklin, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Automotive Service Advisor
Blake Ford is looking for an experienced automotive Service Advisor. Previous experience is required. This position has the opportunity for huge growth potential for the person who wants to shine and set themselves apart and advance within the industry!
This position is full-time with great pay and great benefits!
Full-time employee benefits that are available include Medical, Dental and Vision insurance, 401(k) with company match, and paid time off/vacation.
Duties:
Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
Ascertains automotive problems and services by listening to customer’s description of symptoms
Develops estimates by costing materials, supplies, and labor, calculating customer’s payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplish
Qualifications and Skills:
1 year manufacturer experience preferred but not required
Previous customer service experience
Strong telephone/computer skills with the ability to provide customers with product information, schedule appointments, and handle their automotive service needs
Solid understanding of automotive service industry – mechanical knowledge
Prior experience working with Xtime and Automate is a plus
Dependable Transportation
Verifiable Work History
Valid Driver’s License with clean driving record
What We Offer:
Pay: $24,000/year base salary + commission
Benefits: Medical, Dental, Vision, Paid Time Off, Life Insurance
401(k) Plan with company match
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Discounts on products and services
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Worksite address
franklin, VA, 23851, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.