About this opportunity
Chrysler Dodge Jeep Ram of Franklin lists this Service Advisor opportunity in franklin, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor Position
Franklin Chrysler, Dodge, Jeep, and Ram is looking to add an experienced Service Advisor to our team! The Service Advisor role requires strong time management skills and the ability to ensure customer satisfaction while handling numerous customers simultaneously. This position can be very rewarding for individuals who excel in a fast-paced, customer-focused environment earning some of our top Advisors over 6-figures yearly! Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with outstanding service. We are the #1 Volume Chrysler Dodge Jeep dealer in Tennessee, and are always seeking qualified, enthusiastic individuals to join our growing team! If you're interested in working for us, we'd love to meet you.
What We Offer
Health insurance
401(k)
Paid training
Paid vacation
Career progression
Responsibilities
Oversee service orders and flow of service lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Satisfaction scores at or above company standards.
Assist in communicating the diagnosis steps of the vehicle problems; approve repairs and set expectations for vehicle being returned.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality
Demonstrated ability to manage numerous customers simultaneously
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and or sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Previous dealer experience preferred
Reynolds & Reynolds experience preferred
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Worksite address
franklin, TN, 37068, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.