About this opportunity
Halifax Public Libraries lists this Service Advisor opportunity in gate, Oklahoma. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Halifax Public Libraries invites INTERNAL and EXTERNAL applications for the part-time, term position of Service Advisor at Alderney Gate Public Library.
This is a unionized position. Preference will be given to internal applicants from the NSUPE Local 14 bargaining unit.
Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants' needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.
ABOUT THE BRANCH
Alderney Gate Public Library is located on the Dartmouth Waterfront. Bordering a blend of residential buildings, cafes, eateries, and unique boutiques. You can expect to community teas, musical performances, and craft activities taking place in the open space. You will see people sitting, relaxing and enjoying the beautiful view of Halifax Harbour.
KEY RESPONSIBILITIES
As a Service Advisor at Halifax Public Libraries, you will:
Working with Public Service: Build, support and facilitate positive relationships with all library users
Answer customer questions and provide information including readers' advisory services and refer to appropriate staff as needed
Handle cash, credit and debit transactions (e.g. fines, refunds, and voids)
Perform opening and closing duties for the branch (e.g. balancing cash, prepare deposits, and maintain cash float)
Foster a safe environment for library staff and users by proactively monitoring public use of facilities
Respond to safety concerns, address comments and complaints, and prepare incident reports as required.
Promote and display materials, programs and services
Assist with Service Support duties as required
Working with Material Handling: Check out materials and assist customers with self-check-out
Handle registration and maintenance of library user accounts
Select and refer materials for specific clients (e.g. Home Delivery, Borrow by Mail, ELL and Literacy tutors and learners, Preschool Grab Bags)
Provide collection maintenance support:
Sort, process, repair or discard library materials
Resolve problem items (e.g. mismatches, missing pieces)
Working with Programming: Host, facilitator and/or deliver programs, event guests and library tours
Plan program activities within established frameworks or in an area of personal expertise
Promote or provide library services at community sites
Working with Technology: Assist customers in the use of the library catalogue, the library's electronic resources, Internet, social media and word processing
Assist customers with personal electronic devices such as tablets and phones
Assist customers with printing, scanning, photocopying, faxing
Troubleshoot library computers and related equipment
Other: Display, promote, and perform work duties in a positive and safe way and display safety awareness at all times.
Support and show leadership by working to health and safety standards, following health and safety policies and procedures and encouraging colleagues to work to the same standards by reporting incidents, hazardous conditions and improvement possibilities.
DO YOU HAVE WHAT IT TAKES?
Education and Experience: Completion of Grade Twelve (12) or equivalent & three (3) years of related experience
(Related experience can come from a number of sources such as volunteer work, community work, customer service, hospitality, or retail experience)
Required: Read and write English
Effective communication skills
Basic math skills for cash handling
Basic computer knowledge and skills, including: Functions of a web browser
Microsoft office applications
Social media applications
Intermediate technology skills, including: Willingness to learn and experiment with additional tools and technologies
Willingness to support others in learning technical skills and concepts
Asset: Fluency in a second language
Previous work experience in a library
Experience with public speaking, performance or hosting events
Who We Are
Community is at the heart of all that Halifax Public Libraries undertakes. Comprised of 14 branch libraries, we serve the 500,000 citizens of Halifax with our collection of 1 million items and a wide range of programming. Halifax Public Libraries blends the best of traditional library services with innovative programs, spaces and technologies, attracting more than 3 million in-person visits each year.
Halifax Public Libraries hires on the basis of merit and is committed to employment equity. We encourage all qualified persons to apply and self-identify.
During the recruitment process, applicants have the right to request accommodation. Applicants invited to participate in an interview or other form of testing and who require accommodation, should discuss their needs when contacted for an interview and/or testing.
Schedule
Week 1:
Sunday 9am-5pm
Monday 9am-5pm
Tuesday 12pm-8pm
Thursday 12pm-8pm
Week 2:
Monday 9am-5pm
Tuesday 12pm-8pm
Thursday 12pm-8pm
Saturday 9am-5pm
Worksite address
gate, OK, 73844, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.