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Job description
Suburban CDJR Farmington Hills, Farmington, Hills MI 48335
nFull time
nR
nDealership:L0405 Suburban CDJR Farmington Hills
nExperienced Service Advisor Wanted at Suburban CDJR Farmington Hills
nAre you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban CDJR Farmington Hills is the store for you!
nWe’re home to some of the most iconic vehicles in the industry, and we’re looking for an experienced Service Advisor who can hit the ground running and deliver the level of service our customers expect.
nWhat You'll Do:
nAs a Service Advisor, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
nResponsibilities include:
nnnInitiate service and repair orders based on customer concerns and vehicle performance
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nnVerify warranty and service contract coverage
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nnBuild accurate repair estimates including labor, parts, and deductibles
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nnCommunicate service needs clearly to both customers and technicians
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nnKeep customers informed throughout the repair process—status, costs, and service timelines
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nnAdminister manufacturer warranties for eligible repairs
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nnMaintain detailed and up-to-date customer records
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nnPromote current service specials and build long-term customer relationships
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n nWhat You Bring:
nnnProven experience as a Service Writer or Service Advisor
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nnBackground as an automotive technician is a plus
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nnStrong customer service and communication skills
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nnAbility to manage multiple priorities in a fast-paced environment
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nnSolid understanding of automotive systems and repair terminology
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nnValid driver's license and clean driving record
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n nWhy Join Us?
nnnWork with a professional and supportive service team
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nnAccess ongoing training, career development, and advancement opportunities
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nnCompetitive pay and benefits package
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nnMedical, Dental and Vision Plans
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nnPaid Holidays & PTO
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nnShort and d Long-Term Disability
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nnPaid Life Insurance
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nn401(k) Retirement Plan
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nnEmployee Stock Purchase Plan
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nnLithia Learning Center
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nnVehicle Purchase Discounts
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nnWellness Programs
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n nHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
nAt Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
nLithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
Worksite address
grand rapids, MI, 49528, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.