About this opportunity
Atlantic Auto Group lists this Service Advisor opportunity in hempstead, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
We are seeking a motivated and experienced Service Advisor to join our team. As a Sales Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients. The Sales Service Advisor plays a crucial role in enhancing customer satisfaction and driving sales growth within the organization. This position involves engaging with customers to understand their needs and providing tailored solutions that align with our product offerings. The advisor will be responsible for maintaining strong relationships with clients, ensuring they receive exceptional service throughout their purchasing journey. By effectively communicating product benefits and addressing any concerns, the Sales Service Advisor will contribute to the overall success of the sales team. Ultimately, this role is pivotal in fostering customer loyalty and achieving sales targets.
Minimum Qualifications
Must fully understand the sales process involved with advising service customers about how to repair and maintain their cars properly
Must be computer savvy, including fluency with Reynolds and Reynolds or ADP, basic Microsoft Office knowledge, internet proficiency, and familiarity with state-of-the-art automotive computer software (such as MPI, manufacturer's websites, etc.); Reynolds and Reynolds experience is a huge plus.
Must be highly organized with excellent communication skills
Professional appearance and demeanor
Must have an excellent attendance record and a commitment to being on time
Must have a valid and clean NY state driver's license
Must be able to pass a drug test and a background check
Must have an outgoing personality (a "people person")
Must demonstrate expertise in developing relationships and providing excellent CSI scores
Responsibilities: Interprets the customer's description of symptoms
Clarifies the description of problems, so the mechanic can repair the problem correctly
Translates complicated terminology into language the customer can understand
Works with our customers to schedule service
Verifies warranty and service contract coverage
Develops estimates by costing materials, supplies, and labor, including deductibles, and sets expectations for cost and completion
Prepares repair orders
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
Arranges service or repair and sets expectations for cost and completion
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and follows regulations and standards
Complies with and enforces all safety policies and procedures
Attends all staff meetings, trainings, and educational classes as required
Greets all customers entering the service area with a friendly, professional attitude
Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
Performs other duties as assigned
If you are a results-driven individual with a passion for sales and customer service, we encourage you to apply for the Sales Service Advisor position. Join our team and help us deliver exceptional service and drive sales growth in 2025 and beyond.
Company Description
WHY WORK FOR THE ATLANTIC AUTO GROUP?
The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.
With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.
The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic's future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.
Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.
WE WELCOME VETERANS
We believe in the abilities of our military, and we're actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We're actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.
OUR BENEFITS
We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who've met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic's commitment to customer service, it's no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.
We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.
Benefits Health Insurance
Dental Insurance
Vision Insurance
Sick Leave
401(k)
Paid Time Off (PTO)
Competitive Pay Plans
Employee Discount purchase program
Employee Assistance programs
Employee Referral Program
Schedule 5 Day Work Week - 7:30 am - 5 pm (4 days Mon-Fri and 1 Saturday)
Looking for a candidate who can work 4 Weekdays and Saturday
Worksite address
hempstead, NY, 11550, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.