About this opportunity
Chapman Chrysler Jeep lists this Service Advisor opportunity in henderson, Nevada. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: Service Advisor
Company: Chapman Chrysler Jeep
Address: 930 Auto Show Dr, Henderson, NV 89014
Schedule: Monday-Friday 7am-6pm, Saturday 7am-5pm, Shifts Vary
Pay: Uncapped Commission
About the Role
Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.
Chapman Chrysler Jeep is seeking an experienced Service Advisor to provide exceptional customer service to every customer who brings their vehicle in for service. As the primary point of contact throughout the service process, you'll educate customers on their vehicle's maintenance needs, coordinate with technicians and parts associates, and help ensure a positive ownership experience from check-in through vehicle delivery.
Responsibilities
Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience
Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services for optimal vehicle performance
Create repair orders for customers, including cost and time estimates, with full transparency, and obtain customer authorizations
Understand and administrate Manufacturer and Extended Warranties during repairs
Communicate regularly with technicians and parts associates to ensure timely completion of work
Prioritize required services and monitor the progress of vehicle repairs throughout the day, keeping customers updated
Follow up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly
Qualifications Previous automotive Service Advisor/Service Writer experience required
Manufacturer Warranty Claims knowledge and experience
Extended Warranty Claims processing experience
Strong interpersonal and customer service skills, both in person and over the phone
Ability to clearly explain vehicle maintenance and repair recommendations to customers
Strong time management and organizational skills
Proven ability to achieve sales goals
Valid Nevada driver's license with a clean driving record
Ability to pass a pre-employment background check and drug screening
Compensation & Perks Competitive Pay: Commission | Uncapped Earning Potential!
Opportunities for career growth and advancement
Supportive, team-oriented workplace
Employee discounts and assistance programs
Volunteer opportunities and employee engagement programs
Closed on Sundays
Benefits Medical, dental, and vision insurance
401(k) with company contributions
Life insurance
Paid time off and holidays
How to Apply
Submit your application for consideration. Qualified candidates will be contacted regarding next steps.
Worksite address
henderson, NV, 89077, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.