Service Advisor

Job description

Woody Anderson Ford Service Advisor

Our mission is simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

What We Offer

Health insurance with optional vision and dental insurance. Employer provided life insurance. Paid vacation and paid sick leave. Paid company holidays and closed on Sundays. 401(k) savings plan with employer match. Employee discounts. Paid training and ongoing professional development. Work-life balance with a family-friendly and inclusive team culture. Career growth and internal promotions.

Responsibilities

Customer Experience & Relationship Management

Greet customers promptly and professionally, establishing trust and rapport

Conduct thorough vehicle walk-arounds and needs assessments

Clearly explain recommended maintenance and repairs, including costs and timelines

Provide timely updates throughout the repair process

Resolve customer concerns with empathy, ownership, and professionalism

Promote a positive, consistent experience aligned with dealership standards

Communication & Team Collaboration

Serve as a communication bridge between customers, technicians, advisors, and management

Write clear, accurate repair orders that reflect technician findings and customer concerns

Communicate technician recommendations effectively and ethically to customers

Collaborate with other advisors to manage workflow and maintain efficiency

Escalate issues appropriately and participate in problem-solving with leadership

Process Execution & Operational Excellence

Follow dealership processes for repair orders, estimates, approvals, and delivery

Accurately document customer information, vehicle concerns, and services performed

Manage multiple repair orders simultaneously in a fast-paced environment

Ensure work is completed according to dealership and manufacturer standards

Maintain compliance with all policies, procedures, and OEM requirements

Product & Service Knowledge

Maintain working knowledge of maintenance schedules, service products, and warranties

Present maintenance menus, service packages, and value-added products confidently

Stay current on manufacturer programs, recalls, and technical updates

Participate in required training and continuous learning opportunities

Culture & Professionalism

Actively support and model dealership core values and culture

Demonstrate a collaborative mindset and positive attitude

Maintain professional appearance and conduct

Contribute to a respectful, customer-focused work environment

Qualifications

Minimum 3 years' experience as a Service Advisor in a dealership setting

Experience in a high-volume or fast-paced customer service environment strongly preferred

Working knowledge of automotive maintenance and repair processes

Proficiency with dealership management systems (DMS) and service software

Valid driver’s license with acceptable driving record

Key Success Traits & Competencies

Customer-focused mindset with strong relationship-building skills

Clear, confident verbal and written communication

Ability to work efficiently under pressure in a high-volume environment

Strong organizational and time-management skills

Attention to detail and commitment to accuracy

Ability to collaborate with diverse personalities and roles

Adaptability and willingness to learn new systems, processes, and products

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Worksite address

huntsville, AL, 35824, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.