About this opportunity
Metro Ford Inc lists this Service Advisor opportunity in independence, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Experienced Automotive Service Advisor
Metro Ford in Independence Missouri is seeking an Experienced Automotive Service Advisor for our Service Department. If you are a motivated individual with excellent communication skills and can demonstrate service results come join our team.
Job Responsibilities:
As a Service Advisor, you will meet and greet customers promptly, obtain the customer and vehicle information, and obtain all of the customers concerns and vehicle symptoms as described by the customer.
Additional responsibilities include:
Determine and recommend needed maintenance based on age, mileage, and history of vehicle
Review Multi-Point Inspection and accurately translate the technicians recommendations
Prepare a complete and accurate estimate of cost for parts and labor
Monitor the progress of each vehicle throughout the day
Update the customers on the status of their vehicles on a daily basis
Verifying that the final invoice reconciles with the work performed on the repair order
Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Job Requirements: Service Advisor experience required
Ford experience preferred.
Proven track record of achieving exceptional Customer Satisfaction
The individual must possess a high degree of personal ownership and accountability
The ability to work in a fast paced environment
Ability to be analytical and multi-task
Self-motivated enthusiastic presence in a team environment
Team Player
Excellent communication skills
ADP/CDK experience is a plus
Consistent and stable work history
Valid in-state driver's license
High school diploma required
Pre-employment background check, and drug-screen required prior to being hired
Professional appearance and work ethic.
Benefits : Family owned and operated
Stability of an established company
Aggressive pay plan with bonuses for above average CSI
Monthly performance contests
Paid vacation and holidays for full time employees
Medical, dental, and vision plans
Flexible medical spending account and 401k.
Job Type: Full-time
Work Days: Rotating weekends
Work Location: In person
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Worksite address
independence, MO, 64053, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.