Service Advisor

Job description

Essential Functions

• Models the values and guiding principles of our dealership;

• Diagnose and communicate vehicle needs to customer;

• Create detailed vehicle work-order, and assign to Service Technician;

• Maintain communication with customer to relay status of work;

• Process through completion all warranty, and repair orders;

• Maintain accuracy of all job-related service records;

• Support, promote, and get involved in the Help Sell, and Motorcycle Referral, Programs;

• Act as an Ambassador for the dealership, and the Harley-Davidson brand.

Job Specifications

Physical and Mental Demands:

• Frequently moves around the service area, and other parts of the dealership for > 75% of the shift;

• Frequently moves motorcycles weighing greater than 500 to over 950 lbs.;

• Occasionally lift objects that weigh > than 50lbs.;

• Occasionally work more than 8-hours per day, and on the weekends;

• Frequently operate computer, or other office equipment.

Working Conditions:

• Constantly exposed to loud noises, fumes, and other toxic chemicals.

Position Requirements:

• High school diploma, or equivalent;

• Superior communication and customer service skills;

• Maintain technical knowledge and qualifications by keeping current in factory-training programs;

• Maintain a valid driver license with motorcycle endorsement, and clean driving record;

Worksite address

jacksonville, FL, 32290, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.