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Job description
The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following:
nnAscertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
nVerifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
nDevelops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
nPrepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
nMaintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
nMaintains automotive records by recording problems and corrective actions planned.
nUpdates job knowledge by participating in educational opportunities; reading manufacturers' publications.
nEnhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
n nRequirements
nnAbility to establish and maintain good relationships with customers and co-workers.
nAbility to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
nKnowledge of automotive systems in general
nAbility to review service orders and inspect the vehicle for necessary repairs
nKnowledge of new models and product improvements, based on technical service bulletins, etc.
nKnowledge of warranty guidelines and ability to relate them to warranty service repair orders.
nAbility to communicate well with co-workers and co-workers throughout repair process.
n nBenefits
nn401(k)
n401(k) matching
nDental insurance
nHealth insurance
nHealth savings account
nLife insurance
nPaid holidays & paid time off
nVision insurance
nEarn vacation hours after 90 days
nAggressive Employee Referral Program
n n** Why Snell Motor Companies? **
nnOngoing Training: Stay ahead of the curve with factory-specific training.
n** Supportive Team: A friendly, collaborative atmosphere where your contributions are valued. **
n**A Culture That Values Your Expertise: We don’t just want to employ you—we want you to thrive. Our focus is on providing clear career development pathways and creating a workplace where you’ll be supported in reaching your professional goals. **
n n**What We Offer: **
nnCompetitive salary and performance-based incentives
n** Career growth opportunities within a family-owned company **
n** Modern, well-equipped work environment **
n** A supportive team that values your expertise and commitment **
n**Comprehensive benefits package, including health insurance, paid time off, 401k and more **
n n****If you’re ready to bring your automotive expertise to a company that truly values your skills, we’d love to hear from you!
n** Apply Today and drive your career forward with Snell Motor Companies! **
n #IND1
Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.