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Job description
Killeen Chevrolet, Killeen, TX 76541
nFull time
nR
nDealership:L0236 All American Chevrolet of Killeen
nAll American Chevrolet of Killeen
nHiring: Service Advisor
nnnPay: Base plus commission
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nnSchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule.
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n nWhat you'll do:
nnnAnswer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
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nnFollow the Initial Customer Contact (ICC) process.
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nnGreet customers in a friendly and professional manner.
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nnIdentify, confirm and offer resolution to customer concerns.
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nnCommunicate with customer what needs to be done, how much it will cost and when service will be complete.
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nnAssess customer needs by conducting a vehicle walk around.
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nnAttain agreement from customer for service needs.
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nnOffer a multi-point inspection.
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nnWrite accurate repair orders using ADP system.
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nnFollow the Interim Customer Contact (ICC2) process.
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nnProvide estimates that are accurate and support upfront pricing guarantee.
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nnObtain approval to review findings of multi-point inspection and associated prices.
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nnObtain approval to proceed with Additional Service Requests.
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nnDispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
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nnCommunicate with technicians to gain clear understanding of services required and/or performed.
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nnFollow-up with customer during repair/servicing of vehicle so they are aware of status.
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nnFollow the Customer Delivery (CD) process.
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nnReceive and process cash or credit payment for all services performed.
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nnUpon completion of service promptly and professionally deliver vehicle to customer.
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nnEnsure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.
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n nWhat You'll Bring
nnnStrong attention to detail
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nnSense of urgency
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nnExcellent communication
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nnTyping – ability to type efficiently in order to enter repair orders.
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nnMathematics – calculating service costs and counting change.
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nnBasic computer skills
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nnAcceptable driving record and a valid driver's license in your state of residence
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n nWe offer a comprehensive benefits package designed to support you and your family, including:
nnnCompetitive pay
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nnMedical, Dental and Vision Plans
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nnPaid Holidays & PTO
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nnShort and Long-Term Disability
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nnPaid Life Insurance
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nn401(k) Retirement Plan
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nnEmployee Stock Purchase Plan
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nnLithia Learning Center
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nnVehicle Purchase Discounts
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nnWellness Programs
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n nAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
nAbout Us
nAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
nHigh School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
nReasonable accommodations may be made to enable individuals to perform the essential functions.
nAt Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
nLithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
Worksite address
killeen, TX, 76542, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.