About this opportunity
Vanguard Truck Centers lists this Service Advisor opportunity in la vergne, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor
La Vergne - La Vergne, TN 37086
Description
Are you looking for a fulfilling career with a successful company that is growing and profitable? At Vanguard Truck Centers we invest in our people and recognize that our employees are our greatest assets. We are seeking talent that is driven with a great attitude, has a desire for success, team-oriented and are ultimate leaders.
Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.
Values:
To protect our integrity first
To promote ingenuity and challenge everything
To develop people
To pursue excellence
The Company: Our strength is in our people and teamwork.
Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.
Vanguard Truck Centers is a Successful Company that is Growing and Profitable!
Benefits:
Competitive salary
401k with employer match (after 3 months of employment)
Medical, dental, and vision insurance
Employer paid STD and Basic life
Optional life and LTD
Flexible Spending Account
PTO Paid Time Off program
Career Advancement Opportunities
Responsibilities
Exercise Vanguard established processes and procedures.
Initiate customer repair using the Certified Uptime Center process (JPRO).
Monitor customer repair process from initiation to close.
Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
Manage internal/departmental communications to insure timely and smooth repair event.
Drive service sales by capitalizing on upsell opportunities.
Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
Communicate awareness of the Customer Experience Management survey (CEM).
Daily review of open repair orders with Service Manager as a part of the daily RO close process.
Participate in developmental and assigned training paths.
Maintain Vanguard customer service standards
Engagement in TEAM environment.
Keep work area clean and organized.
Communicate workplace or process issues and provide resolution input.
Participate in Service Department meetings.
Assists with the flow of work in the service department.
Qualifications
- 2 years of Service Advisor experience required
- Heavy duty truck experience preferred
- Automotive Service Excellence (ASE) Certifications
- Manufacturer Training
- Valid Driver's License
- Ability to meet insurability requirements
Safety shoes are required on day one of employment. Employees must wear approved safety footwear at all times while working in designated shop and service areas. Background screening is a mandatory prerequisite for employment consideration.
Vanguard Truck Centers afford equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap or veteran status.
Worksite address
la vergne, TN, 37089, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.