About this opportunity
Specialty RV Sales lists this Service Advisor opportunity in lancaster, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor - Rv
We need a Service Advisor who is superior in customer service. Must be able to professionally greet guests by phone or in person, schedule appointments and act as a liaison between customers and service techs. Experience with Motility software system a plus. Makes customers feel welcome and confident that their needs are being understood and achieved. 2 years experience preffered, RV experience is a plus. We are growing at a fast pace and looking for someone who help us with that growth. Competitive benefits package, Monthly salary + Commission.
Job Responsibilities
Greet service department customers promptly and courteously-attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress daily
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
We offer terrific benefits which include: Generous pay plan! Tell us about your experience at your interview!
Performance Bonuses!
Bi-weekly Pay Period
Excellent, Ongoing Training is Provided!
Opportunity for long term employment and growth
Medical, Dental and Vision Insurance
Disability Insurance
401(k) Retirement Plan
Paid one week vacation after 1 year, 2 weeks paid after 2 years
5-day work week, closed on Sundays!
About Us
Specialty RV, and Tractor has been serving the mid-Ohio communities of Lancaster and surrounding areas for the last 26 plus years! We are a family-owned dealership and believe culture makes a difference! We strive to build lasting relationships with our employees, customers, and the community
We are an Equal Opportunity Employer - All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
Worksite address
lancaster, OH, 43130, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.