About this opportunity
The Collection lists this Service Advisor opportunity in miami, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor
Premiere automotive dealership seeking a highly polished, experienced, and customer-focused Service Advisor to join our team. Our Advisors serve as the primary liaison between discerning clientele and our service department. Strong candidates will possess automotive knowledge, impeccable communication skills, and the ability to provide accurate diagnostic guidance while maintaining the highest standard of professionalism. Some key responsibilities include greeting customers, diagnosing vehicle needs, preparing repair orders providing cost/time estimates, and upselling necessary or required maintenance. This role is ideal for a professional who thrives in a luxury environment and is passionate about delivering an exceptional client experience.
Responsibilities
Provide customers with high level service by greeting them, listening to their concerns and accurately identifying and documenting service needs to facilitate proper problem diagnosis.
Deliver service advice by recommending maintenance and explaining technical issues and advising of outstanding manufacturer campaigns.
Provide clear, transparent estimates including labor, parts and additional services.
Prepare and manage repair orders in accordance with dealership and manufacturer standards.
Review customer needs by communicating them to technicians and then explaining technical repair requirements in a professional and client-friendly manner.
Coordinate with technicians to ensure accurate timelines and service recommendations.
Manage workflow by scheduling service appointments and providing updates to customers on the status of their vehicle repair.
Upsell authorized repairs, resolve concerns and complaints with empathy, and ensure high customer satisfaction
Communicate with extended warranty providers and body shops to obtain approvals and estimates
Consistent professional appearance and demeanor
Polished communication and interpersonal skills
Manage day-to-day needs and expectations as required
Ensure manufacturer training is current and up to date
Qualifications
Experience as an automotive service advisor or manager (3+ years) in high-line luxury or exotic dealership
Exceptional customer service and relationship-building skills
Strong sales aptitude with a consultative approach and ability to meet sales goals
Knowledge and experience in using automotive software (CDK, Tekion)
Proficiency in Microsoft Word, Excel, and Outlook
Understanding of automotive systems, high-line vehicle terminology and repair processes
Excellent organizational skills with the ability to manage multiple priorities
Strong problem-solving skills and attention to detail
Reliable, punctual, and able to work independently
Good communication skills with a positive attitude
Ability to thrive in a fast-paced, performance-driven environment while delivering white-glove service
Aptitude in resolving issues with a high degree of service awareness
Ability to multi-task, manage time and take ownership of completed work
The drive to succeed in a fast-paced, high-touch environment
High school diploma, GED and/or equivalent trade school experience
Bilingual (English/Spanish) preferred
Must be authorized to work in the United States and possess a valid driver license
Must be able to pass all pre-employment requirements including background check, MVR, and drug screening
Physical Requirements*
Frequent walking, standing, sitting, squatting, crouching, stooping, bending, lifting, holding, kneeling, twisting, turning, reaching throughout the day (50% - 60%).
Prolonged periods of working on a computer (40% - 50%), primarily to speak with customers in person and via phone, respond to emails, send payment requests, and similar administrative tasks.
Extended use of arms, hands, fingers and legs to effectively use personal computers, cell phones, I-pads, maintenance tools and other peripheral office equipment
Frequent talking and hearing to communicate with customer and service team.
Close vision, color vision, depth perception, and ability to adjust focus for multi-uses.
Must be able to occasionally lift, move and carry items weighing up to 30 pounds.
*Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities
Work Environment
Busy and dynamic work environment that includes climate-controlled offices and heavy traffic exterior service drive
Flexibility to work during the week and Saturdays.
Benefits Overview
We value our team members and strive to offer a comprehensive benefits package to support well-being and work-life balance. Our benefits package includes:
Medical, Dental and Vision Insurance
Supplemental Benefits: Accident insurance, critical illness, voluntary life, STD, LTD, and more
401(k) Plan with an employer match and a range of investment options to assist in planning for retirement
Paid Time Off (PTO): Flexible PTO to use for personal time or illness
Vacation: Paid vacation days to recharge and enjoy time away from work
Holidays: Paid holidays to celebrate with family and friends
Birthdays: Paid day off to celebrate your special day
Closed Sundays: Enjoy a day off every Sunday for work-live balance
And much, much more. Additional perks and benefits to enhance your overall employee experience
We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We encourage applications from all qualified individuals, including those from historically underrepresented groups.
We are dedicated to providing a workplace that is free from harassment, discrimination, and retaliation. We value and promote a work environment that supports and rewards diverse perspectives, experience, and ideas.
Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.